{"@context":"https://certreports.com/llms.txt","vendor":{"slug":"aisera","name":"Aisera","domain":"aisera.com","category":"Customer support","one_liner":"Aisera offers the industry's first proactive, personalized, and predictive AI powered Customer experience solution that automates 65-80% of","trust_center_url":"https://trust.aisera.com/","security_page_url":null,"url":"https://certreports.com/vendors/aisera/security","last_verified_at":"2026-09-17T00:00:00.000Z","claimed":false,"verified_profile":false},"attestations":[{"framework":"csa-star","framework_name":"CSA STAR","state":"verified_registry","state_label":"Verified","sentence":"Listed in the CSA STAR registry as of 17 Sep 2026.","kind":"self_assessment","status_text":"STAR Level 1 self-assessment (CAIQ)","issued_at":"2022-04-19","expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-17","under_review":false,"source":"csa_star","url":"https://certreports.com/vendors/aisera/csa-star","evidence":[{"source_type":"registry","source_name":"CSA STAR registry","url":"https://cloudsecurityalliance.org/star/registry/aisera-inc","fetched_at":"2026-09-17 15:44:42.254747+00","content_hash":"e7f124247f5399c92ba048620a83c0b6cca1f9a2f97419f32566e462a3b1bda7","wayback_url":null,"quote":"aisera inc.: STAR Level 1 self-assessment (CAIQ)","confidence":1}]},{"framework":"dpf","framework_name":"EU-US Data Privacy Framework","state":"verified_registry","state_label":"Verified","sentence":"Listed in the Data Privacy Framework list as of 17 Sep 2026.","kind":"listing","status_text":"Active: EU-US Certification, UK Extension Certification, SW-US Certification","issued_at":"2023-08-08","expires_at":"2026-10-31","period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-17","under_review":false,"source":"dpf","url":"https://certreports.com/vendors/aisera/security","evidence":[{"source_type":"registry","source_name":"Data Privacy Framework list","url":"https://www.dataprivacyframework.gov/participant/1580","fetched_at":"2026-09-17 15:47:06.222148+00","content_hash":"44462924c3ab6f403c6cc4ce65b346bee456cafca9df0a29efa9703de7f743e2","wayback_url":null,"quote":"Aisera: Active: EU-US Certification, UK Extension Certification, SW-US Certification","confidence":1}]}],"brief":{"summary":"As of 17 Sep 2026, Aisera is listed in the CSA STAR registry with a STAR Level 1 self-assessment (CAIQ) issued 19 Apr 2022. As of 17 Sep 2026, Aisera is listed in the EU-US Data Privacy Framework registry as Active, covering EU-US, UK Extension, and Swiss-US Certifications, issued 08 Aug 2023 and set to expire 31 Oct 2026. As of 17 Sep 2026, the EU-US Data Privacy Framework listing has not yet expired but is approaching its stated expiry date and should be monitored. As of 17 Sep 2026, no public evidence found for SOC 2 for Aisera. As of 17 Sep 2026, no public evidence found for HIPAA for Aisera.","bullets":["CSA STAR: listed in registry, STAR Level 1 self-assessment (CAIQ), issued 19 Apr 2022 (as of 17 Sep 2026).","EU-US Data Privacy Framework: listed in registry as Active (EU-US, UK Extension, SW-US Certifications), issued 08 Aug 2023, expires 31 Oct 2026 (as of 17 Sep 2026).","SOC 2 and HIPAA: no public evidence found for Aisera (as of 17 Sep 2026)."],"model":"claude-sonnet-5","generated_at":"2026-09-17 18:53:33.660986+00"},"legal_docs":[],"subprocessors":[],"disclaimer":"CertReports indexes public evidence. A missing framework means no public evidence was found at the last check, not that the vendor is non-compliant. SOC 2 is a report, not a certification; HIPAA has no certification.","generated_at":"2026-09-20T06:07:53.385Z"}