{"@context":"https://certreports.com/llms.txt","vendor":{"slug":"freshworks","name":"Freshworks","domain":"freshworks.com","category":"CRM","one_liner":"Freshworks is a cloud-based CEM software suite that streamlines customer conversations across multiple channels including email &","trust_center_url":"https://trust.freshworks.com/","security_page_url":null,"url":"https://certreports.com/vendors/freshworks/security","last_verified_at":"2026-09-18T00:00:00.000Z","claimed":false,"verified_profile":false},"attestations":[{"framework":"soc-2","framework_name":"SOC 2","state":"vendor_stated","state_label":"Vendor-stated","sentence":"Vendor states a SOC 2 Type II report on its trust centre (Drata) as of 18 Sep 2026.","kind":"type2","status_text":"Vendor states SOC 2 Type 2 on its trust 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Certification","issued_at":"2017-02-28","expires_at":"2026-11-12","period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-17","under_review":false,"source":"dpf","url":"https://certreports.com/vendors/freshworks/security","evidence":[{"source_type":"registry","source_name":"Data Privacy Framework list","url":"https://www.dataprivacyframework.gov/participant/5824","fetched_at":"2026-09-17 15:49:11.066223+00","content_hash":"7a21a65c2dd5d335c8c2ce2d1447b7543a43c41f541b98edbfd93c9cf412be74","wayback_url":null,"quote":"Freshworks, Inc.: Active: EU-US Certification, SW-US Certification, UK Extension Certification","confidence":1}]},{"framework":"ccpa","framework_name":"CCPA / CPRA","state":"vendor_stated","state_label":"Vendor-stated","sentence":"Vendor states an CCPA / CPRA privacy notice on its trust centre (Drata) as of 18 Sep 2026.","kind":null,"status_text":"Vendor states CCPA on its trust centre","issued_at":null,"expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-18","under_review":false,"source":"drata","url":"https://certreports.com/vendors/freshworks/security","evidence":[{"source_type":"trust_center","source_name":"Freshworks trust centre (Drata)","url":"https://trust.freshworks.com/","fetched_at":"2026-09-18 22:40:23.915313+00","content_hash":"dcd36dd5e413c15bdf70f5e356afbcba92cc2febd969238f2832ebbf92c94066","wayback_url":null,"quote":"CCPA","confidence":1}]},{"framework":"txramp","framework_name":"TX-RAMP","state":"vendor_stated","state_label":"Vendor-stated","sentence":"Vendor states an TX-RAMP certification on its trust centre (Drata) as of 18 Sep 2026.","kind":null,"status_text":"Vendor states TX-RAMP on its trust centre","issued_at":null,"expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-18","under_review":false,"source":"drata","url":"https://certreports.com/vendors/freshworks/security","evidence":[{"source_type":"trust_center","source_name":"Freshworks trust centre (Drata)","url":"https://trust.freshworks.com/","fetched_at":"2026-09-18 22:40:23.915313+00","content_hash":"dcd36dd5e413c15bdf70f5e356afbcba92cc2febd969238f2832ebbf92c94066","wayback_url":null,"quote":"TX-RAMP","confidence":1}]},{"framework":"cyber-essentials-plus","framework_name":"Cyber Essentials Plus","state":"vendor_stated","state_label":"Vendor-stated","sentence":"Vendor states an Cyber Essentials Plus certificate on its trust centre (Drata) as of 18 Sep 2026.","kind":null,"status_text":"Vendor states Cyber Essentials Plus on its trust centre","issued_at":null,"expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-18","under_review":false,"source":"drata","url":"https://certreports.com/vendors/freshworks/security","evidence":[{"source_type":"trust_center","source_name":"Freshworks trust centre (Drata)","url":"https://trust.freshworks.com/","fetched_at":"2026-09-18 22:40:23.915313+00","content_hash":"dcd36dd5e413c15bdf70f5e356afbcba92cc2febd969238f2832ebbf92c94066","wayback_url":null,"quote":"Cyber Essentials Plus","confidence":1}]}],"brief":{"summary":"As of 17 Sep 2026, Freshworks is listed in the CSA STAR registry with a STAR Level 1 self-assessment (CAIQ) originally issued 11 Feb 2019. As of 17 Sep 2026, Freshworks is listed in the EU-US Data Privacy Framework registry with active EU-US Certification, SW-US Certification, and UK Extension Certification, issued 28 Feb 2017 and set to expire 12 Nov 2026. As of 17 Sep 2026, no public evidence found for SOC 2 for Freshworks. As of 17 Sep 2026, no public evidence found for HIPAA for Freshworks. As of 17 Sep 2026, no subprocessor records were found in the evidence provided for Freshworks.","bullets":["CSA STAR: listed in registry, STAR Level 1 self-assessment (CAIQ), issued 11 Feb 2019 (as of 17 Sep 2026).","EU-US Data Privacy Framework: listed in registry, active certifications (EU-US, SW-US, UK Extension), issued 28 Feb 2017, expires 12 Nov 2026 (as of 17 Sep 2026).","SOC 2 and HIPAA: no public evidence found as of 17 Sep 2026."],"model":"claude-sonnet-5","generated_at":"2026-09-17 18:44:58.580135+00"},"legal_docs":[{"kind":"subprocessors","url":"https://trust.freshworks.com/","availability":"public","detail":"1 subprocessors listed on the trust centre","as_of":"2026-09-18"}],"subprocessors":[{"name":"Infrastructure Status Monitoring Cloud","domain":null,"purpose":null,"location":null,"vendor_url":null}],"disclaimer":"CertReports indexes public evidence. A missing framework means no public evidence was found at the last check, not that the vendor is non-compliant. SOC 2 is a report, not a certification; HIPAA has no certification.","generated_at":"2026-09-19T09:12:22.939Z"}