{"@context":"https://certreports.com/llms.txt","vendor":{"slug":"genesys","name":"Genesys","domain":"genesys.com","category":"Customer support","one_liner":"Orchestrate experiences in real time with an AI-powered platform that makes it possible to foster customer loyalty and build efficient","trust_center_url":null,"security_page_url":null,"url":"https://certreports.com/vendors/genesys/security","last_verified_at":"2026-09-18T00:00:00.000Z","claimed":false,"verified_profile":false},"attestations":[{"framework":"fedramp","framework_name":"FedRAMP","state":"verified_registry","state_label":"Verified","sentence":"Listed in the FedRAMP Marketplace as of 18 Sep 2026.","kind":"authorization","status_text":"FedRAMP Authorized","issued_at":"2023-06-26","expires_at":null,"period_start":null,"period_end":null,"auditor":"Coalfire Systems, Inc.","impact_level":"Moderate","as_of":"2026-09-18","under_review":false,"source":"fedramp","url":"https://certreports.com/vendors/genesys/fedramp","evidence":[{"source_type":"registry","source_name":"FedRAMP Marketplace","url":"https://www.fedramp.gov/marketplace/products/FR2131766015","fetched_at":"2026-09-18 22:35:17.44827+00","content_hash":"db2d03fa40cba0e5287b9cc7361e71b7c30c7ca9d51efb7b540477105fb30c7b","wayback_url":null,"quote":"Genesys - Genesys Cloud CX: FedRAMP Authorized","confidence":1},{"source_type":"registry","source_name":"FedRAMP Marketplace","url":"https://www.fedramp.gov/marketplace/products/FR2131766015","fetched_at":"2026-09-17 15:44:39.301965+00","content_hash":"395e7ad35dd25d1c547414140161c47ec22827b7ffae3bdbbd5256c38a3b940f","wayback_url":null,"quote":"Genesys - Genesys Cloud CX: FedRAMP Authorized","confidence":1}]},{"framework":"dpf","framework_name":"EU-US Data Privacy Framework","state":"expired","state_label":"Expired","sentence":"Certificate expiry unknown date passed; no renewal found as of 17 Sep 2026.","kind":"listing","status_text":"Inactive","issued_at":"2017-09-21","expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-17","under_review":false,"source":"dpf","url":"https://certreports.com/vendors/genesys/security","evidence":[{"source_type":"registry","source_name":"Data Privacy Framework list","url":"https://www.dataprivacyframework.gov/participant/3440","fetched_at":"2026-09-17 15:48:01.973441+00","content_hash":"597b90e23fe8a5ca351be178e77a9ee0faf120fa60c6cb3525c7fd0bde3d3626","wayback_url":null,"quote":"Genesys Telecommunications Laboratories, Inc.: Inactive","confidence":1}]}],"brief":null,"legal_docs":[],"subprocessors":[],"disclaimer":"CertReports indexes public evidence. A missing framework means no public evidence was found at the last check, not that the vendor is non-compliant. SOC 2 is a report, not a certification; HIPAA has no certification.","generated_at":"2026-09-19T08:10:18.588Z"}