{"@context":"https://certreports.com/llms.txt","vendor":{"slug":"help-scout-2","name":"Help Scout","domain":"helpscout.com","category":"Customer support","one_liner":"Help Scout delivers all the features you need to deliver exceptional support at a fraction of the cost of other customer service","trust_center_url":null,"security_page_url":null,"url":"https://certreports.com/vendors/help-scout-2/security","last_verified_at":"2026-11-02T00:00:00.000Z","claimed":false,"verified_profile":false},"attestations":[{"framework":"dpf","framework_name":"EU-US Data Privacy Framework","state":"expired","state_label":"Expired","sentence":"Certificate expiry unknown date passed; no renewal found as of 2 Nov 2026.","kind":"listing","status_text":"Inactive","issued_at":"2025-09-17","expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-11-02","under_review":false,"source":"dpf","url":"https://certreports.com/vendors/help-scout-2/security","evidence":[{"source_type":"registry","source_name":"Data Privacy Framework list","url":"https://www.dataprivacyframework.gov/participant/9711","fetched_at":"2026-11-02 05:03:53.400726+00","content_hash":"128bfb632e1b0fc6809822ee0eefc6cf87f17309cb17015d08f1d61d1e1c664c","wayback_url":null,"quote":"Help Scout: Inactive","confidence":1}]}],"brief":{"summary":"As of 17 Sep 2026, the EU-US Data Privacy Framework registry lists Help Scout's certification for helpscout.com as expired, showing a status of Inactive with an original listing date of 17 Sep 2025. As of 17 Sep 2026, no public evidence was found for a SOC 2 report covering Help Scout. As of 17 Sep 2026, no public evidence was found for ISO/IEC 27001 certification covering Help Scout. As of 17 Sep 2026, no public evidence was found regarding a HIPAA BAA offered by Help Scout. As of 17 Sep 2026, no public evidence was found for PCI DSS validation covering Help Scout.","bullets":["EU-US Data Privacy Framework: expired (Inactive), originally listed 17 Sep 2025, as of 17 Sep 2026.","No public evidence found for SOC 2 or ISO/IEC 27001, as of 17 Sep 2026.","No public evidence found for a HIPAA BAA or PCI DSS validation, as of 17 Sep 2026."],"model":"claude-sonnet-5 (subscription)","generated_at":"2026-09-26 10:00:51.163721+00"},"legal_docs":[],"documents":[],"statements":[],"security_profile":null,"regulations_url":"https://certreports.com/api/v1/vendors/help-scout-2/regulations/{regulation}","subprocessors":[],"disclaimer":"CertReports indexes public evidence. A missing framework means no public evidence was found at the last check, not that the vendor is non-compliant. SOC 2 is a report, not a certification; HIPAA has no certification.","generated_at":"2026-11-04T20:42:32.012Z"}