{"@context":"https://certreports.com/llms.txt","vendor":{"slug":"retell-ai","name":"Retell AI","domain":"retellai.com","category":"AI tools","one_liner":"Supercharge Your Contact Center Operations with AI Phone Agents","trust_center_url":"https://trust.retellai.com/","security_page_url":null,"url":"https://certreports.com/vendors/retell-ai/security","last_verified_at":"2026-09-18T00:00:00.000Z","claimed":false,"verified_profile":false},"attestations":[{"framework":"hipaa","framework_name":"HIPAA","state":"vendor_stated","state_label":"Vendor-stated","sentence":"Vendor states that it will sign a business associate agreement on its trust centre (Vanta) as of 18 Sep 2026.","kind":null,"status_text":"Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured)","issued_at":null,"expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-18","under_review":false,"source":"vanta","url":"https://certreports.com/vendors/retell-ai/hipaa","evidence":[{"source_type":"trust_center","source_name":"Retell AI trust centre (Vanta)","url":"https://trust.retellai.com/","fetched_at":"2026-09-18 23:12:05.31742+00","content_hash":"d0245615ec6020d39f6fdedbdf7d708fd62bd5f001d9561aedd5554726f8ffab","wayback_url":null,"quote":"HIPAA","confidence":1}]},{"framework":"soc-2","framework_name":"SOC 2","state":"vendor_stated","state_label":"Vendor-stated","sentence":"Vendor states a SOC 2 Type II report on its trust centre (Vanta) as of 18 Sep 2026.","kind":null,"status_text":"Vendor states SOC 2 on its trust centre","issued_at":null,"expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-18","under_review":false,"source":"vanta","url":"https://certreports.com/vendors/retell-ai/soc-2","evidence":[{"source_type":"trust_center","source_name":"Retell AI trust centre (Vanta)","url":"https://trust.retellai.com/","fetched_at":"2026-09-18 23:12:05.31742+00","content_hash":"d0245615ec6020d39f6fdedbdf7d708fd62bd5f001d9561aedd5554726f8ffab","wayback_url":null,"quote":"SOC 2","confidence":1}]},{"framework":"gdpr","framework_name":"GDPR","state":"vendor_stated","state_label":"Vendor-stated","sentence":"Vendor states a data processing agreement on its trust centre (Vanta) as of 18 Sep 2026.","kind":null,"status_text":"Vendor states GDPR on its trust centre","issued_at":null,"expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-18","under_review":false,"source":"vanta","url":"https://certreports.com/vendors/retell-ai/gdpr","evidence":[{"source_type":"trust_center","source_name":"Retell AI trust centre (Vanta)","url":"https://trust.retellai.com/","fetched_at":"2026-09-18 23:12:05.31742+00","content_hash":"d0245615ec6020d39f6fdedbdf7d708fd62bd5f001d9561aedd5554726f8ffab","wayback_url":null,"quote":"GDPR","confidence":1}]},{"framework":"iso-27001","framework_name":"ISO/IEC 27001","state":"vendor_stated","state_label":"Vendor-stated","sentence":"Vendor states an ISO/IEC 27001 certificate on its trust centre (Vanta) as of 18 Sep 2026.","kind":null,"status_text":"Vendor states ISO 27001:2022 on its trust centre","issued_at":null,"expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-18","under_review":false,"source":"vanta","url":"https://certreports.com/vendors/retell-ai/iso-27001","evidence":[{"source_type":"trust_center","source_name":"Retell AI trust centre (Vanta)","url":"https://trust.retellai.com/","fetched_at":"2026-09-18 23:12:05.31742+00","content_hash":"d0245615ec6020d39f6fdedbdf7d708fd62bd5f001d9561aedd5554726f8ffab","wayback_url":null,"quote":"ISO 27001:2022","confidence":1}]},{"framework":"ccpa","framework_name":"CCPA / CPRA","state":"vendor_stated","state_label":"Vendor-stated","sentence":"Vendor states an CCPA / CPRA privacy notice on its trust centre (Vanta) as of 18 Sep 2026.","kind":null,"status_text":"Vendor states CCPA on its trust centre","issued_at":null,"expires_at":null,"period_start":null,"period_end":null,"auditor":null,"impact_level":null,"as_of":"2026-09-18","under_review":false,"source":"vanta","url":"https://certreports.com/vendors/retell-ai/security","evidence":[{"source_type":"trust_center","source_name":"Retell AI trust centre (Vanta)","url":"https://trust.retellai.com/","fetched_at":"2026-09-18 23:12:05.31742+00","content_hash":"d0245615ec6020d39f6fdedbdf7d708fd62bd5f001d9561aedd5554726f8ffab","wayback_url":null,"quote":"CCPA","confidence":1}]}],"brief":{"summary":"Retell AI displays a HIPAA badge on its trust centre as of 18 Sep 2026, though BAA availability has not yet been captured. Retell AI states on its trust centre that it holds SOC 2 as of 18 Sep 2026. Retell AI states on its trust centre that it holds ISO/IEC 27001:2022 as of 18 Sep 2026. Retell AI states on its trust centre that it addresses GDPR and CCPA / CPRA as of 18 Sep 2026. No public evidence was found for Retell AI holding FedRAMP, CSA STAR or a Data Privacy Framework certification as of 18 Sep 2026.","bullets":["Displays HIPAA badge (BAA availability not confirmed) as of 18 Sep 2026.","States SOC 2 and ISO/IEC 27001:2022 on trust centre as of 18 Sep 2026.","States GDPR and CCPA / CPRA on trust centre as of 18 Sep 2026; no public evidence found for FedRAMP or Data Privacy Framework listing."],"model":"claude-sonnet-5 (subscription)","generated_at":"2026-09-19 12:06:01.737439+00"},"legal_docs":[{"kind":"privacy","url":"https://retellai.com/legal/privacy-policy","availability":"public","detail":null,"as_of":"2026-09-18"},{"kind":"subprocessors","url":"https://trust.retellai.com/","availability":"public","detail":"34 subprocessors listed on the trust centre","as_of":"2026-09-18"}],"subprocessors":[{"name":"Amazon Web Services","domain":"amazon.com","purpose":"Cloud Storage Provider","location":null,"vendor_url":"https://certreports.com/vendors/amazon/security"},{"name":"Anthropic","domain":"anthropic.com","purpose":"AI Model Provider","location":null,"vendor_url":null},{"name":"AssemblyAI","domain":"assemblyai.com","purpose":"Speech-to-Text Services","location":null,"vendor_url":"https://certreports.com/vendors/assemblyai/security"},{"name":"Auth0","domain":"auth0.com","purpose":"User Authentication and Identity Management","location":null,"vendor_url":null},{"name":"Azure","domain":"microsoft.com","purpose":"Cloud Service, OpenAI Model Service Provider, STT","location":null,"vendor_url":"https://certreports.com/vendors/microsoft/security"},{"name":"Cartesia","domain":"cartesia.ai","purpose":"Text-to-Speech Model Provider","location":null,"vendor_url":null},{"name":"Clickhouse","domain":"clickhouse.com","purpose":"Cloud Service Provider","location":null,"vendor_url":null},{"name":"Cloudflare","domain":"cloudflare.com","purpose":"Web Filtering","location":null,"vendor_url":"https://certreports.com/vendors/cloudflare/security"},{"name":"Deepgram","domain":"deepgram.com","purpose":"Speech-to-Text Services","location":null,"vendor_url":"https://certreports.com/vendors/deepgram/security"},{"name":"DocuSign","domain":"docusign.com","purpose":"E-signature Platform","location":null,"vendor_url":"https://certreports.com/vendors/docusign/security"},{"name":"ElevenLabs","domain":"elevenlabs.io","purpose":"Text-to-Speech Model Provider","location":null,"vendor_url":null},{"name":"Ergo","domain":"joinergo.com","purpose":"Sales & Customer Relationship Management","location":null,"vendor_url":"https://certreports.com/vendors/ergo/security"},{"name":"Fireworks AI","domain":"fireworks.ai","purpose":"LLM Provider/Hosting","location":null,"vendor_url":null},{"name":"Fish Audio","domain":"fish.audio","purpose":"Text-to-Speech Model Provider","location":null,"vendor_url":null},{"name":"GitHub","domain":"github.com","purpose":"Version Control","location":null,"vendor_url":null},{"name":"Google Cloud","domain":"google.com","purpose":"AI Model Provider","location":null,"vendor_url":null},{"name":"Google Workspace","domain":"google.com","purpose":"Email, File Storage","location":null,"vendor_url":null},{"name":"Hubspot","domain":"hubspot.com","purpose":"Customer Relationship Management","location":null,"vendor_url":"https://certreports.com/vendors/hubspot/security"},{"name":"Ironclad","domain":"ironcladapp.com","purpose":"Contract Lifecycle Management","location":"US","vendor_url":"https://certreports.com/vendors/ironclad/security"},{"name":"Kandji","domain":"kandji.io","purpose":"Endpoint Device Management","location":null,"vendor_url":"https://certreports.com/vendors/kandji/security"},{"name":"Keywords AI","domain":"keywrds.ai","purpose":"LLM Logging and Tracing","location":null,"vendor_url":null},{"name":"Lark","domain":"larksuite.com","purpose":"Internal Communication and Collaboration","location":null,"vendor_url":null},{"name":"MiniMax","domain":"minimax.io","purpose":"Text-to-Speech Model Provider","location":"US","vendor_url":null},{"name":"Mixpanel","domain":"mixpanel.com","purpose":"Product Analytics","location":null,"vendor_url":"https://certreports.com/vendors/mixpanel/security"},{"name":"OpenAI","domain":"openai.com","purpose":"AI Model Provider","location":null,"vendor_url":"https://certreports.com/vendors/openai/security"},{"name":"Pylon","domain":"usepylon.com","purpose":"Customer Support","location":null,"vendor_url":"https://certreports.com/vendors/pylon-usepylon/security"},{"name":"Qdrant Cloud","domain":"qdrant.tech","purpose":"Knowledge Base Hosting","location":null,"vendor_url":null},{"name":"Sentry","domain":"sentry.io","purpose":"Logging and Monitoring","location":null,"vendor_url":null},{"name":"Slack","domain":"slack.com","purpose":"Customer Support & Communication","location":null,"vendor_url":"https://certreports.com/vendors/slack-technologies/security"},{"name":"Soniox","domain":"soniox.com","purpose":"Speech-to-Text Services","location":null,"vendor_url":null},{"name":"Stripe","domain":"stripe.com","purpose":"Payment Gateway Services","location":null,"vendor_url":"https://certreports.com/vendors/stripe/security"},{"name":"Twilio","domain":"twilio.com","purpose":"Multi-Factor Authentication and Telephony features","location":null,"vendor_url":"https://certreports.com/vendors/twilio/security"},{"name":"Vanta","domain":"vanta.com","purpose":"Security and Compliance","location":null,"vendor_url":"https://certreports.com/vendors/vanta/security"},{"name":"Vercel","domain":"vercel.com","purpose":"Cloud Service Provider","location":null,"vendor_url":"https://certreports.com/vendors/vercel/security"}],"disclaimer":"CertReports indexes public evidence. A missing framework means no public evidence was found at the last check, not that the vendor is non-compliant. SOC 2 is a report, not a certification; HIPAA has no certification.","generated_at":"2026-09-20T22:36:53.100Z"}