8x8

Documents on the trust centre

What the vendor lists, typed; public items can be read now, the rest are available on request.

What the vendor says

Answers the vendor publishes to questions buyers ask, quoted with the link to where it says so.

• Where data is hosted or processed

  Where can I find 8x8's Data Processing Addendum?

  “8x8's Data Processing Addendum (DPA) can be found here - https://www.8x8.com/order-terms/vo-vcc-service-terms”

  as of 21 Sep 2026Source

• Where data is hosted or processed

  Where is my data stored?

  “Your data is stored in secure data centers in the regions we serve, which can be chosen during deployment.”

  as of 21 Sep 2026Source

• Data retention and deletion

  Can we request deletion?

  “Yes. We provide mechanisms for customers to delete their data, as well as options to request for 8x8 to delete data, and we follow a defined process to remove it from active systems and, over time, from backups, unless the law requires us to keep it longer.”

  as of 21 Sep 2026Source

• Data retention and deletion

  How long does 8x8 keep my data, and can I delete it?

  “We keep your data only as long as needed to provide the service or meet legal requirements. You can delete your data at any time, or ask us to delete it for you, and we’ll take care of it promptly.”

  as of 21 Sep 2026Source