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Appcues

NIS2 evidence

Appcues is an AI-powered customer engagement platform that triggers in-app, email, and push experiences right when users are paying

appcues.comLast verified 21 Sep 2026
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Directive (EU) 2022/2555

Appcues against NIS2’s vendor requirements

3 provisions of NIS2 reach the vendors you rely on. For each, the public evidence from Appcues that may support it, with its date and source.

2 evidence found1 no public evidence
Article 21(2)(d)

Supply chain security

Cybersecurity risk-management measures must include "supply chain security, including security-related aspects concerning the relationships between each entity and its direct suppliers or service providers".

Evidence found

  • Independent security assurance

    Evidence found

    A current SOC 2 report or ISO/IEC 27001 certificate is the usual evidence that a supplier operates appropriate security measures.

    • SOC 2Vendor states SOC 2 Type 2 on its trust centreas of 21 Sep 2026
    • SOC 2 report"2024 SOC 2 Type 2 Report" on the trust centreas of 21 Sep 2026
    • SOC 2 report"2025 Appcues, Inc. SOC2 Type 2" on the trust centreas of 21 Sep 2026

  • Security testing and documentation

    Evidence found

    A penetration test report, a completed standard questionnaire (SIG, CAIQ, HECVAT) or security documentation shows how the supplier tests and runs its controls.

    • Security policy or overview"Appcues Vulnerability Disclosure Policy" on the trust centreas of 21 Sep 2026
    • Penetration testing"Can you share details of the findings of your pen test?" Due to confidentiality obligations with our customers, we can not share the specific details of any findings reported by a third party. If you would like to discuss specific findings, Appcues can provide written guide...as of 21 Sep 2026
    • Penetration testingPenetration testing: annualas of 21 Sep 2026
    • Penetration test report"2024 Pentest Report Finalized" on the trust centreas of 21 Sep 2026
    • and 8 more
Article 21(3)

Supplier vulnerabilities and secure development

Entities must take into account the vulnerabilities specific to each direct supplier and the overall quality of its products and cybersecurity practices, "including their secure development procedures".

Evidence found

  • Security testing and documentation

    Evidence found

    A penetration test report, a completed standard questionnaire (SIG, CAIQ, HECVAT) or security documentation shows how the supplier tests and runs its controls.

    • Security policy or overview"Appcues Vulnerability Disclosure Policy" on the trust centreas of 21 Sep 2026
    • Penetration testing"Can you share details of the findings of your pen test?" Due to confidentiality obligations with our customers, we can not share the specific details of any findings reported by a third party. If you would like to discuss specific findings, Appcues can provide written guide...as of 21 Sep 2026
    • Penetration testingPenetration testing: annualas of 21 Sep 2026
    • Penetration test report"2024 Pentest Report Finalized" on the trust centreas of 21 Sep 2026
    • and 8 more
Article 21(2)(c)

Supplier continuity

Measures must include business continuity, such as backup management and disaster recovery, and crisis management, which extends to services a supplier runs for the entity.

No public evidence

  • Business continuity and disaster recovery

    No public evidence

    A BC/DR plan, or an ISO 22301 certificate, shows the supplier plans and tests for disruption.

Questions buyers ask

Is Appcues NIS2 compliant?

CertReports does not decide that. It shows the public evidence that may support each NIS2 requirement that reaches vendors: evidence was found or is available on request for supply chain security (Article 21(2)(d)), supplier vulnerabilities and secure development (Article 21(3)), and nothing public was found for supplier continuity.

What should I ask Appcues for?

Request business continuity and disaster recovery, and confirm each is current.

Reading for NIS2 reviews

All articles

This maps third-party obligations to the vendor evidence that may support them. It is not legal advice and never a statement that a vendor or its customers comply; confirm scope and sufficiency with your counsel or auditor. “No public evidence” means nothing public was found at the last check. Citations link to the official text.

Requirements reviewed 21 Sep 2026. The vendor lists the evidence on its trust centre behind a request or NDA; ask for it.