How-to
Vendor Security Questionnaire Questions Answered by Public Evidence
Solomon Amos · 26 Sep 2026 · 8 min read
Dialpad
GDPR evidence
The only AI-driven, cloud-native business communications
Vendor-statedDialpad and GDPR
Dialpad states it holds a data processing agreement. CertReports captured this on 1 Nov 2026 from its trust centre (Drata); it is a vendor statement, not an independent confirmation.
Evidence
Vendor-statedVendor states GDPR on its trust centre
as of 1 Nov 2026 · confidence 80%| Source | Captured | Quote | Links |
|---|---|---|---|
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 1 Nov 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 31 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 29 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 27 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 25 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 23 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 21 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 19 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 17 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 15 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 13 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 11 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 9 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 7 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 5 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 3 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 1 Oct 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 29 Sep 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 27 Sep 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 25 Sep 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 21 Sep 2026 | GDPR | |
Dialpad trust centre (Drata) Vendor trust centre · HTTP 200 | 18 Sep 2026 | GDPR |
ExpiredInactive
as of 26 Oct 2026 · confidence 100%- Kind
- Listing
- Issued or listed
- 20 Dec 2018
- Scope
- Please see Dialpad Privacy Policy at https://www.dialpad.com/legal/#privacy 1. Categories of data subjects whose personal data is transferred Data subjects are those personnel or customers of the data exporter who use the service or communicate Personal Data with those who use the service, which may include data exporter’s employees, contractors and collaborators, as well as customers and potential customers. 2. Categories of personal data transferred by Dialpad: The Personal Data transferred includes information required to establish an account for the provisions of the Services, including Customer names, email addresses, phone numbers, contact or location information, and billing information. Other than Personal Data required to establish an account, the data exporter solely determines the categories of Personal Data transferred, as determined through the data exporter’s use of the Services to place calls, create contact lists, send messages, upload images, and record or transcribe calls. Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as strict purpose limitation, access restrictions (including access only for staff having followed specialized training), keeping a record of access to the data, restrictions for onward transfers or additional security measures. Contact Information that facilitates communication between you and Dialpad, such as name, email and physical address, telephone number, and password Billing Payment information Location Information about a specific location, such as physical address or IP address Identifiers Information that may tend to identify a specific individual, such as name, profile picture, birthdate. Device and Session Information about your browser or device, which may include your IP address, device IDs, or other unique identifiers, cookie information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested Telephony Information concerning customer call records such as time, duration, the number of the called party Session audio, video and messaging The audio, video, and messaging (including SMS, in-app chat, and other messaging channels) that you send through Dialpad, and the information contained therein, should you opt-in to recording or otherwise storing that information Integrations Information regarding the integration of third-party services such as Google, Salesforce, Zendesk, HubSpot, and others, including credentialing information. 3. Purpose(s) of the data transfer and further processing Data is transferred and processed for the purpose of providing, maintaining, improving, and billing for the Services pursuant to the contract between data exporter and data importer. The processing required under this purpose is justified by contract (for services delivery, including artificial intelligence training and customization), by legitimate interest (for development and improvement) and by consent (including for marketing). The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period. Personal Data is retained for the duration of Services. Data exporter has the right to implement a retention policy that specifically governs the retention period.
| Source | Captured | Quote | Links |
|---|---|---|---|
Data Privacy Framework list Official registry · HTTP 200 | 26 Oct 2026 | Dialpad: Inactive | Live pagesha256 1c00caa2a7 |
What GDPR means, and what it does not
"GDPR compliant" is a claim, not a certification. The verifiable facts are a public DPA, SCC usage, an EU representative, data residency options and a Data Privacy Framework listing.
Read the GDPR guide and browse all vendors with evidenceQuestions buyers ask
Is Dialpad GDPR compliant?
There is no GDPR certification in general use. The verifiable facts are a public data processing agreement, standard contractual clauses, an EU representative and a Data Privacy Framework listing. See the legal artefacts and the DPF row on this page, each with its capture date.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Change history
- 22 Sep 2026DPA changedThe data processing agreement URL changed.
- 18 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
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