Digication

Documents on the trust centre

What the vendor lists, typed; public items can be read now, the rest are available on request.

What the vendor says

Answers the vendor publishes to questions buyers ask, quoted with the link to where it says so.

• Where data is hosted or processed

  Where is Digication's infrastructure hosted?

  “Our infrastructure is hosted on Amazon Web Services (AWS) in the United States, providing enterprise-grade security, reliability, and compliance capabilities.”

  Regions named: USas of 21 Sep 2026Source

• Data retention and deletion

  How long does Digication retain customer data?

  “Data retention periods depend on the type of data and applicable legal requirements: - Active account data: Retained while accounts are active - Inactive account data: Retained according to institutional agreements - Deleted account data: Purged within 90 days of deletion request - Backup data: Retained for disaster recovery (automatically purged on rolling basis) - Data following contract termination: deleted wit...”

  as of 21 Sep 2026Source

• Data retention and deletion

  Can users request deletion of their data?

  “Yes, in accordance with GDPR and other privacy regulations, data subjects have the right to request deletion of their personal data. Submit deletion requests to [email protected]. Institutions should contact us to coordinate student data deletion in compliance with their own policies.”

  as of 21 Sep 2026Source

• Data retention and deletion

  Is my data safe from accidental deletion?

  “Yes. We employ a "Defense in Depth" approach to data safety. We enforce strict "Deletion Protection" on our databases to prevent accidental termination and utilize "Versioning" on our file storage systems to preserve a history of all changes. This ensures that even if a file is overwritten or deleted, the prior version remains retrievable for the versioning retention period (30–90 days depending on the bucket).”

  as of 21 Sep 2026Source

• Notice of subprocessor changes

  Will Digication notify customers of subprocessor changes?

  “Yes, we maintain an updated subprocessor list on our Trust Center and will notify institutional customers of material changes to our subprocessor arrangements.”

  as of 21 Sep 2026Source