- Kind
- Listing
- Issued or listed
- 23 Feb 2017
- Scope
- Synap collects different kinds of information, very little of which is personal information. Each user must share their name and an email address with us in order to create an account and use our software. Although we also collect billing addresses and credit card information, we do not store that data at Synap, or in our service.
Other information we collect includes:
Team information. When you create a team on Synap, we collect your email address (as the Administrative User), your team name, Synap domain (ex: your-team-name.getSynap.com), your user name that appears in your Synap team, and certain tokens required to authenticate your credentials with third party services you connect to through Synap. Optionally, you can provide an email domain to allow people on that domain to sign up for your team without an invitation or individually add email addresses for people you would like to invite to your team.
Account and profile information. The only information we require to create your Synap account is an email address and password. Optional information you can enter into your profile includes information such as your first and last name, your role, and your phone number. Any information you add to your profile is visible to other people on your team as described on your profile management page.
Billing information. We collect billing address and credit card information if you purchase a paid version of Synap. Credit card information is securely passed to our payment processing partner and is not stored at Synap.
Log data. When you use Synap, our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you?re using it. This log data may include your Internet Protocol address, the address of the web page you visited before coming to Synap, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Log data does not contain message content and is not routinely deleted.
Device information. In addition to log data, we may also collect information about the device you?re using Synap on, including what type of device it is, what operating system you?re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you?re using and its settings.
Geo-location information. Precise GPS from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
Synap usage information. This is information about which features, content, and links you interact with within Synap and what integrations with related services you use.
Service integrations. If you integrate with any third party services on Synap we will connect that service to ours. Depending on your settings, team members may be able to add integrations to Synap. Those integrations are viewable and editable by the Administrative Users. Synap does not receive or store your passwords for any of these services. You can remove an integration at any time which unbinds that integration from that point forward. Doing so does not, however, delete the content that was received from them and indexed within Synap. That content must be deleted manually.
Content that you create within Synap. This includes notes, files, and other artifacts as well as when content was created and shared, and by whom, when or if they were seen by you, and where you received them.
Information from partners or other 3rd parties. Synap may receive information from partners or others that we could use to make our own information better or more useful.