- Kind
- Listing
- Scope
- Information Collection and Use of Information on the Natero Website
Natero collects some personal information and some anonymous information about visitors to our website in order to maintain the website and to tailor the website to their needs, referred to as "Registration Data." In this case, Natero acts as the data controller for this data. We do not collect personal information that is connected to their online activities over time or across third-party websites or online services (but we may collect this type of anonymous information about them through the use digital re-targeting technology). We may use personal information collected through our website to complete a transaction they request. For example, to provide Natero business information to them that they have specifically requested. If they give us permission, Natero and its third party partners may also use their mailing address, telephone number or email address to alert them about updates to the Service or to discuss potential sales of the Service. If they give us permission to use their personal information for a specific purpose and they decide later they don’t want us or our third party partners to contact them, they have the ability to rescind their permission. Anonymous information collected through our website is used for maintenance and monitoring of the website, and market research.
Information Collection and Use of Information through the Natero Service
Natero collects some personal information about users of the Natero service, including name and email address. We use this personal information to provide updates on the service, contact users who are experiencing service issues, and as part of the identification required to provide access to the service itself. Natero may collect anonymous or personal information relating to a user’s use of the Service, for example, usage of the Service, renewal data and clickstream data. Anonymous information gathered from a user’s use of the Service may be used in conjunction with personal information gathered at the same time to prepare reports for our customers on how their users are using the Service. For example, we may gather information about how many times a specific user name in under a Service account uses a certain feature of the Service and for what length of time, and include the same in a report provided to you. Natero also collects information about how the users of the Natero service interact with the service for purposes of improving the service and debugging service issues. We also use personal information provided to us by our users, or which you upload to the Service via the platform, in accordance with your authorization under the Terms of Service to assist you with questions and to resolve problems relating to your use of the Service. In the case of data collected about the users of the Natero service, Natero acts as the data controller for the data.
Natero also may collect personal information about the customers of our customers. Natero handles personal data we receive from our customers, as such we are not the data controller and do not determine what specific personal data will be transferred. Having said that, the range of potential data may include individual name, email address and physical address. Personal Information we collect from our customers’ customers is collected and used for the sole purpose of providing the Service to that customer. Natero uses anonymous information to efficiently operate the Service, to enhance your experience using the Service, to optimize the performance of the Service, and to show potential customers how the Service is used by other customers. For example, we may use anonymous information to diagnose and correct any problems you or others are having with the Service or include anonymous information in a Service usage report during a sales pitch to a potential customer to show how the Service is used by existing customers.