- Kind
- Listing
- Issued or listed
- 9 Dec 2016
- Expires or valid through
- 6 Jul 2027
- Scope
- The personal data transferred concern the following categories of data: Personal Data, to the extent of which is determined and controlled by the Data exporter in its sole discretion, may be submitted, stored, sent, or received by end users via the Pancake Service submitted to the Pancake Services, and which may include, but is not limited to the following categories of Personal Data:
1. First and last name
2. Professional information (Title, Position, Employer)
3. Contact information (email, phone, physical address)
4. Personal life data
5. Application integration data
6. System Usage data
7. Other electronic data
Nature of the processing
The personal data transferred will be subject to the following basic processing activities:
The data importer will host and process Personal Data in the course of providing its cloud-based Services to data exporter pursuant to the Agreement.
Purpose(s) of the data transfer and further processing
To provide Services to data exporter pursuant to the Agreement, including technical, customer support, operations and administrative services.
The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period
Until Termination of Service, which results in a deletion of data exporter’s account, or on data exporter’s written request that Pancake destroy any Personal Data that is within its control.
For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing
Until Termination of Service, which results in a deletion of data exporter’s account, or on data exporter’s written request that Pancake destroy any Personal Data that is within its control.
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These sub processors handle data our customers collect from their data subjects
Amazon Web Services, Inc. — Washington, USACloud computing service that hosts the ShortStack platform.
Twilio SendGrid — San Francisco, USACloud-based email delivery platform. (Only applies to customers who use ShortStack’s email marketing system.)
Maetzler Rechtsanwalts GmbH & Co KG and Prighter Ltd dba Prighter Group — Vienna, Austria and London, United KingdomPrivacy representative in the EU and the UK for data protection matters. (Only has information about customers’ data subjects if the data subject submits information to exercise their privacy rights.)
Airbrake Technologies, Inc. — Austin, Texas, USAError and performance monitoring software used for quality assurance.
Better Stack — NY, USA logging software used for performance monitoring and quality assurance.
These sub processors handle data we (ShortStack) collect about our customers
Amazon Web Services, Inc. — Washington, USACloud computing service that hosts the ShortStack platform.
Zendesk, Inc — California, USASupport desk services for ShortStack customers to submit questions and request help via email or chat.
Mixpanel, Inc. — California, USAProduct analytics software for learning about ShortStack customers and what actions they take within the ShortStack platform.
Mailmodo Technologies Inc. — Delaware, USA Cloud-based email delivery platform for transactional and marketing emails to ShortStack customers.
SendGrid, Inc. — Colorado, USACloud-based email delivery platform for transactional emails to ShortStack customers.
Maxio LLC — Texas, USAPayment processor for ShortStack customer subscriptions.
Qualys, Inc. — California, USASoftware for scanning ShortStack’s servers for security vulnerabilities.
Userflow, Inc — San Francisco, California, USAPlatform for providing product tours and customer success information to ShortStack users.
Moodle Pty Ltd — West Perth, Western Australia, AUOnline learning management system used by ShortStack for ShortStack University offering.
PartnerStack, Inc. — Toronto, Ontario, CanadaPartner program software to track sign-ups sent to ShortStack from our partners.
Maetzler Rechtsanwalts GmbH & Co KG and Prighter Ltd dba Prighter Group — Vienna, Austria and London, United KingdomPrivacy representative in the EU and the UK for data protection matters. (Only has information about ShortStack customers if the customer submits information to exercise their privacy rights.)
Airbrake Technologies, Inc. — Austin, Texas, USAError and performance monitoring software used for quality assurance.
Better Stack — NY, USA logging software used for performance monitoring and quality assurance