- Kind
- Listing
- Issued or listed
- 9 Nov 2016
- Expires or valid through
- 10 Sep 2027
- Scope
- In accordance with our Privacy Notice, Via uses personal information to provide the Via Service; to personalize the Via Services; to improve the Via Services; for safety, security and fraud prevention; to provide customer support to individual Users and Enterprise Customers; to communicate with Users about their use of the Via Services or for marketing purposes; and to comply with applicable laws, lawful requests, and legal processes.
Personal Information provided to us:
• User Account: e.g.: name, email address, telephone number, a photograph/profile image, login credentials, physical address, payment methods or banking information, driver’s license and other government identification documents or numbers, insurance and vehicle-related information, demographic information, information about employment or corporate affiliation, information about a disability, service animal, a guardian or personal care attendant, an emergency contact, a home or work address, additional background check and identity verification information for Drivers, including drug and alcohol test records and results, driving history, and credentials or certifications required for the specific purposes for which users would be using the Via Services. Additionally, e.g., medical documents.
• Visitor Contact: e.g.: name, email address, physical address, telephone number, and occupational and employer information.
• User Communications: Any information they provide, the email address or phone number from which they contacted us, audio of our telephone-communications.
• Survey and Rewards Program Information: e.g.: name and contact details, device information, geolocation data, payment information, demographic information and ride history.
Personal Information Automatically Collected When using our services
• Location: Location data for Riders, Drives and Delivery Users in the fore- and background, as well as indirect location data. For all other uses: approximate location data (e.g.: country, city, and ZIP).
• Device & Online Identifiers: Information transmitted from user’s devices and browsers, mobile device data.
• Usage: Information about an individual User’s interaction with Via Services
• Rider-Driver-Communication: Metadata of communications, incl. the date, start and end times of phone calls, and the unmasked phone numbers that participated in the call.
• Dashcams: If available, video images of Drivers and Riders, telematics data including vehicle location, speed, braking, relative proximity to other vehicles, and collision events that may occur, audio recordings.
Personal Information Collected from Other Sources and Third Parties
• Enterprise Customers: Name of users, contact information, demographic information.
• Referrals: Personal information about Referred Persons.
• Service Providers and Business Partners: Personal information of users when provided or automatically collected by service providers and business partners.
• Social media: Personal information through user’s social media account and social media settings.
• Single Sign-On: Relevant information about users, depending on their third-party account’s settings
• Other Sources of Information: Personal information from publicly available sources or other third parties
Type or identity of the receiver include:
Corporate Affiliates and subsidiaries, Enterprise Customers, Service Providers and vendors, External Ride Providers, Business Partners, Legal and Compliance Recipients as well as Academic Researchers.
HR-Data:
With respect to personnel data, Via uses personal information to manage its personnel and employment relationships, including recruitment and onboarding, workforce administration and HR operations, payroll, compensation and benefits administration, performance management and training, workplace safety and security, IT and access management, business travel and expense administration, internal investigations and compliance, and compliance with applicable legal obligations.