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PCI DSS evidence

The modern, open source, self-hosted AI customer support platform

chatwoot.comCustomer supportLast verified 21 Sep 2026
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PCI DSS v4.0.1, Requirement 12.8

Chatwoot against PCI DSS’s vendor requirements

2 provisions of PCI DSS reach the vendors you rely on. For each, the public evidence from Chatwoot that may support it, with its date and source.

1 partial evidence1 no public evidence
Requirement 12.8.3

Due diligence before engaging a provider

An established process is implemented for engaging third-party service providers, including proper due diligence before engagement.

Partial evidence

  • Independent security assurance

    Evidence found

    A current SOC 2 report or ISO/IEC 27001 certificate is the usual evidence that a supplier operates appropriate security measures.

    • SOC 2Vendor states SOC 2 on its trust centreas of 21 Sep 2026

  • Current PCI DSS validation

    No public evidence

    A current registry listing or attestation of compliance (AOC) shows the provider’s PCI DSS status for the year.

Requirement 12.8.4

Monitor PCI DSS status at least every 12 months

A program is implemented to monitor the PCI DSS compliance status of third-party service providers at least once every 12 months.

No public evidence

  • Current PCI DSS validation

    No public evidence

    A current registry listing or attestation of compliance (AOC) shows the provider’s PCI DSS status for the year.

Questions buyers ask

Is Chatwoot PCI DSS compliant?

CertReports does not decide that. It shows the public evidence that may support each PCI DSS requirement that reaches vendors: no requirement has public evidence yet, and nothing public was found for monitor pci dss status at least every 12 months.

What should I ask Chatwoot for?

Request current pci dss validation, and confirm each is current.

Reading for PCI DSS reviews

All articles

This maps third-party obligations to the vendor evidence that may support them. It is not legal advice and never a statement that a vendor or its customers comply; confirm scope and sufficiency with your counsel or auditor. “No public evidence” means nothing public was found at the last check. Citations link to the official text.

Requirements reviewed 21 Sep 2026. The vendor lists the evidence on its trust centre behind a request or NDA; ask for it.