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Chatwoot
SOC 2 evidence
The modern, open source, self-hosted AI customer support platform
Vendor-statedChatwoot and SOC 2
Chatwoot states it holds a SOC 2 Type II report. CertReports captured this on 30 Sep 2026 from its trust centre (Vanta); it is a vendor statement, not an independent confirmation.
Evidence
Vendor-statedVendor states SOC 2 on its trust centre
as of 30 Sep 2026 · confidence 90%What is not public
- The report period is not public, so CertReports cannot say whether the Chatwoot SOC 2 report covers the last 12 months.
- The audit firm is not stated in any public source CertReports has captured.
- Trust services criteria in scope, carve-outs and bridge-letter status are only in the restricted-use report, which CertReports never hosts.
What SOC 2 means, and what it does not
SOC 2 reports are restricted-use and are never "certifications". A Type II report covers a period; freshness is the period end plus a bridge letter of at most three months. "SOC 2 ready" and "in progress" are not reports. No public SOC 2 registry exists; the strongest registry-grade signal is a CSA STAR Level 2 attestation, then a public SOC 3.
Read the SOC 2 guide and browse all vendors with evidenceQuestions buyers ask
Is Chatwoot SOC 2 certified?
No organisation is "SOC 2 certified": SOC 2 is an attestation report issued by a CPA firm, not a certification. Chatwoot states it holds a SOC 2 Type II report as of 30 Sep 2026.
How do I get the Chatwoot SOC 2 report?
SOC 2 reports are restricted-use documents shared under NDA. Request it through the Chatwoot trust centre or security page; CertReports links to it and never hosts the report.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Change history
- 29 Sep 2026Subprocessor added: StripeStripe appeared on the subprocessor list.
- 29 Sep 2026Subprocessor added: AnthropicAnthropic appeared on the subprocessor list.
- 29 Sep 2026Subprocessor added: LangfuseLangfuse appeared on the subprocessor list.
- 29 Sep 2026Subprocessor added: NotionNotion appeared on the subprocessor list.
- 29 Sep 2026Subprocessor added: OpenAIOpenAI appeared on the subprocessor list.
- 29 Sep 2026Subprocessor added: OpenRouterOpenRouter appeared on the subprocessor list.
- 29 Sep 2026Subprocessor added: RedisRedis appeared on the subprocessor list.
- 29 Sep 2026Subprocessor added: SentrySentry appeared on the subprocessor list.
- 29 Sep 2026Subprocessor added: SlackSlack appeared on the subprocessor list.
- 18 Sep 2026First indexed by CertReports2 evidence rows across 2 frameworks entered the index.
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