Chatwoot

Security and trust center evidence

The modern, open source, self-hosted AI customer support platform

chatwoot.com Customer supportLast verified 30 Sep 2026

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SOC 2Vendor-stated

GDPRVendor-stated

Chatwoot has 2 vendor-stated rows in the CertReports index, last verified 30 Sep 2026. The strongest row is SOC 2: Vendor states SOC 2 on its trust centre. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 30 Sep 2026, Chatwoot states on its trust centre that it holds SOC 2. The same trust centre statement, dated 30 Sep 2026, also states that Chatwoot holds GDPR compliance. These are vendor statements rather than registry listings, as of 30 Sep 2026. No public evidence was found for HIPAA coverage for Chatwoot as of 30 Sep 2026. No public evidence was found for ISO 27001 coverage for Chatwoot as of 30 Sep 2026.

SOC 2: vendor states on its trust centre that it holds SOC 2 (as of 30 Sep 2026)
GDPR: vendor states on its trust centre (as of 30 Sep 2026)
HIPAA: no public evidence found (as of 30 Sep 2026)

Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 30 Oct 2026; it is regenerated whenever a row changes.

Among customer support vendors

0verified rows

Category median 1, across 110 indexed customer support vendors. Chatwoot has no registry-verified row yet, like 36 percent of them; its evidence is vendor-stated or reported.

customer messaginghelp desklive chatomnichannel supportopen source support platform

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Compliance grid

No public evidence yet for HIPAA, FedRAMP, PCI DSS, ISO 27001, CSA STAR, Cyber Essentials, ISO 27701, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Subprocessor list

Public · 22 subprocessors listed on the trust centre · as of 30 Sep 2026

Open

Public · as of 30 Sep 2026

Open

Subprocessors (22)

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Security profile

Displayed as a security profile from public statements, not as attestations, as of 30 Sep 2026.

Change history

29 Sep 2026Subprocessor added: StripeStripe appeared on the subprocessor list.
29 Sep 2026Subprocessor added: AnthropicAnthropic appeared on the subprocessor list.
29 Sep 2026Subprocessor added: LangfuseLangfuse appeared on the subprocessor list.
29 Sep 2026Subprocessor added: NotionNotion appeared on the subprocessor list.
29 Sep 2026Subprocessor added: OpenAIOpenAI appeared on the subprocessor list.
29 Sep 2026Subprocessor added: OpenRouterOpenRouter appeared on the subprocessor list.
29 Sep 2026Subprocessor added: RedisRedis appeared on the subprocessor list.
29 Sep 2026Subprocessor added: SentrySentry appeared on the subprocessor list.
29 Sep 2026Subprocessor added: SlackSlack appeared on the subprocessor list.
18 Sep 2026First indexed by CertReports2 evidence rows across 2 frameworks entered the index.

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