How-to
Vendor Security Questionnaire Questions Answered by Public Evidence
Solomon Amos · 26 Sep 2026 · 8 min read
eGain
CSA STAR evidence
eGain offers a suite of customer engagement solutions technology that supports chatbot, real-time collaboration, virtual customer assistant
VerifiedeGain and CSA STAR
eGain is listed in the CSA STAR registry for CSA STAR (STAR Level 1 self-assessment (CAIQ)), dated 11 Aug 2017. CertReports last verified this on 26 Oct 2026 from the registry.
Evidence
VerifiedSTAR Level 1 self-assessment (CAIQ)
as of 26 Oct 2026 · confidence 100%- Kind
- Self-assessment
- Issued or listed
- 11 Aug 2017
- Products in scope
- egain solve
| Source | Captured | Quote | Links |
|---|---|---|---|
CSA STAR registry Official registry · HTTP 200 | 26 Oct 2026 | egain corporation: STAR Level 1 self-assessment (CAIQ) | Live pagesha256 0c3d16dcbd |
CSA STAR registry Official registry · HTTP 200 | 19 Oct 2026 | egain corporation: STAR Level 1 self-assessment (CAIQ) | Live pagesha256 6ebb015031 |
CSA STAR registry Official registry · HTTP 200 | 12 Oct 2026 | egain corporation: STAR Level 1 self-assessment (CAIQ) | Live pagesha256 be2cb50e52 |
CSA STAR registry Official registry · HTTP 200 | 5 Oct 2026 | egain corporation: STAR Level 1 self-assessment (CAIQ) | Live pagesha256 3b3fda577e |
CSA STAR registry Official registry · HTTP 200 | 29 Sep 2026 | egain corporation: STAR Level 1 self-assessment (CAIQ) | Live pagesha256 aadfa82b54 |
CSA STAR registry Official registry · HTTP 200 | 17 Sep 2026 | egain corporation: STAR Level 1 self-assessment (CAIQ) | Live pagesha256 e7f124247f |
What CSA STAR means, and what it does not
Level 1 is a self-assessment (CAIQ). Level 2 is a third-party certification or attestation built on ISO 27001 or a SOC 2 examination plus the Cloud Controls Matrix.
Read the CSA STAR guide and browse all vendors with evidenceQuestions buyers ask
Does eGain have CSA STAR?
eGain is listed in the CSA STAR registry for CSA STAR (STAR Level 1 self-assessment (CAIQ)), dated 11 Aug 2017. CertReports last verified this on 26 Oct 2026 from the registry.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Change history
- 18 Sep 2026First indexed by CertReports3 evidence rows across 3 frameworks entered the index.
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