eGain
Security and trust center evidence
eGain offers a suite of customer engagement solutions technology that supports chatbot, real-time collaboration, virtual customer assistant
Summary
eGain has 2 registry-verified rows, and 1 expired in the CertReports index, last verified 1 Nov 2026. The strongest row is FedRAMP: FedRAMP Authorized. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.
Reviewer brief
As of 28 Oct 2026, eGain is listed in the FedRAMP registry as FedRAMP Authorized, with the authorization dated 15 Dec 2021 and assessed by Emagine IT. As of 26 Oct 2026, eGain is listed in the CSA STAR registry at Level 1 self-assessment (CAIQ), originally submitted 11 Aug 2017. As of 26 Oct 2026, the EU-US Data Privacy Framework entry for eGain is marked expired, with the record showing inactive status and an original date of 29 Nov 2016. As of 26 Oct 2026, no public evidence found for SOC 2 or ISO/IEC 27001 for this vendor. As of 28 Oct 2026, FedRAMP remains the most current verified registry listing available for eGain.
- FedRAMP - listed as FedRAMP Authorized, authorized 15 Dec 2021, assessor Emagine IT (as of 28 Oct 2026)
- CSA STAR - Level 1 self-assessment (CAIQ), submitted 11 Aug 2017 (as of 26 Oct 2026)
- EU-US Data Privacy Framework - expired, inactive status, dated 29 Nov 2016 (as of 26 Oct 2026)
Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 29 Oct 2026; it is regenerated whenever a row changes.
Among collaboration vendors
2verified rows
Category median 1, across 95 indexed collaboration vendors. eGain has more verified rows than 87 percent of them.
ai-customer-servicechatbotcollaborationengagementvirtual-assistant
Compare with similar vendors
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Legal artefacts
No DPA, BAA or subprocessor list has been captured from a public page yet. Registry rows above do not depend on this.
Subprocessors
No subprocessor list captured yet.
Change history
- 26 Oct 2026EU-US Data Privacy Framework state changedState moved from Verified to Expired.
- 18 Sep 2026First indexed by CertReports3 evidence rows across 3 frameworks entered the index.
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Evidence against regulations
All regulations for eGainHow much of each regulation’s vendor requirements eGain’s public evidence reaches.
Reviewing a vendor on public evidence
All articlesWhat Is a Trust Centre? Vendor Evidence vs Office Settings
Solomon Amos · 28 Oct 2026 · 10 min read