Summary
eGain has 3 registry-verified rows in the CertReports index, last verified 17 Sep 2026. The strongest row is FedRAMP: FedRAMP Authorized. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.
Reviewer brief
As of 17 Sep 2026, eGain is listed in the FedRAMP registry as FedRAMP Authorized, with an authorization issued 15 Dec 2021 and audited by Emagine IT. As of 17 Sep 2026, eGain is listed in the CSA STAR registry at Level 1 self-assessment (CAIQ), issued 11 Aug 2017. As of 17 Sep 2026, eGain is listed in the EU-US Data Privacy Framework registry as active, covering SW-US, EU-US, and UK Extension Certifications, originally issued 29 Nov 2016 and set to expire 21 Oct 2026. No public evidence found for SOC 2 as of 17 Sep 2026. No public evidence found for HIPAA as of 17 Sep 2026.
- FedRAMP: listed in FedRAMP registry as FedRAMP Authorized (issued 15 Dec 2021, auditor Emagine IT) — as of 17 Sep 2026.
- CSA STAR: listed in CSA STAR registry at Level 1 self-assessment (CAIQ), issued 11 Aug 2017 — as of 17 Sep 2026.
- EU-US Data Privacy Framework: listed as active (SW-US, EU-US, UK Extension), issued 29 Nov 2016, expires 21 Oct 2026 — as of 17 Sep 2026.
Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 17 Sep 2026; it is regenerated whenever a row changes.
Among customer support vendors
3verified rows
Category median 1, across 63 indexed customer support vendors. eGain has more verified rows than 100 percent of them.
ai-customer-servicechatbotcollaborationengagementvirtual-assistant
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Legal artefacts
No DPA, BAA or subprocessor list has been captured from a public page yet. Registry rows above do not depend on this.
Subprocessors
No subprocessor list captured yet.
Similar vendors with evidence
Related by product tags and the Customer support category, ranked by shared tags, description similarity and overlapping evidence. Never by popularity.
