PCI Pal

Security and trust center evidence

Secure contact center payments, boost CX, and achieve PCI

pcipal.com Communications and CPaaSLast verified 2 Nov 2026

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ISO 27001Vendor-stated

Cyber EssentialsVendor-stated

ISO 42001Vendor-stated

ISO 22301Vendor-stated

DPFExpired

CE PlusVendor-stated

PCI Pal has 1 registry-verified row and 8 vendor-stated rows, and 1 expired in the CertReports index, last verified 2 Nov 2026. The strongest row is HIPAA: Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured). This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 2 Nov 2026, CertReports holds 1 registry-verified row, 8 vendor-stated rows and 1 expired row for PCI Pal, drawn from its trust centre (Drata), the Visa Global Registry and the Data Privacy Framework list. PCI Pal is listed in the Visa Global Registry of Service Providers for PCI DSS (Listed on the Visa Global Registry as PCI DSS validated through 2027-06-30), dated 28 Sep 2002, assessed by Neil Gonsalves & Associates LLC, dba AARC-360. PCI Pal states on its trust centre that it holds that it will sign a business associate agreement, a SOC 2 Type II report, a data processing agreement, an ISO/IEC 27001 certificate, an Cyber Essentials certificate, an ISO/IEC 42001 certificate, an ISO 22301 certificate and an Cyber Essentials Plus certificate, captured 21 Sep 2026; these are vendor statements, not independent confirmations. PCI Pal previously appeared with EU-US Data Privacy Framework evidence, but the listing is no longer active and CertReports found no renewal as of 2 Nov 2026. No public evidence was found for FedRAMP as of 2 Nov 2026; that is a gap in the public record, not a finding of non-coverage, and the vendor can supply it under NDA.

PCI DSS: Listed on the Visa Global Registry as PCI DSS validated through 2027-06-30, verified as of 2 Nov 2026
HIPAA: Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured), vendor-stated as of 21 Sep 2026
SOC 2: Vendor states SOC 2 Type 2 on its trust centre, vendor-stated as of 21 Sep 2026

Facts only, each dated; nothing here is inferred, scored or advised.

Among communications and cpaas vendors

1verified rows

Category median 1, across 45 indexed communications and cpaas vendors. PCI Pal has more verified rows than 36 percent of them.

contact-centercustomer-experiencepayment-securitypci-compliance

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Compliance grid

No public evidence yet for FedRAMP, CSA STAR, ISO 27701. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Subprocessor list

On request · Listed on the trust centre as "Subprocessors" · as of 21 Sep 2026

Open

Subprocessors

No subprocessor list captured yet.

Security profile

Displayed as a security profile from public statements, not as attestations, as of 21 Sep 2026.

Change history

26 Oct 2026PCI DSS renewedExpiry moved from 2026-10-31 to 2027-06-30.
26 Oct 2026PCI DSS auditor changedAuditor changed from 1 SEQUENCE CYBER LIMITED to Neil Gonsalves & Associates LLC, dba AARC-360.
18 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
18 Sep 2026HIPAA evidence addedA HIPAA row entered the index with state Vendor-stated.
18 Sep 2026ISO 22301 evidence addedA ISO 22301 row entered the index with state Vendor-stated.
18 Sep 2026Cyber Essentials evidence addedA Cyber Essentials row entered the index with state Vendor-stated.
18 Sep 2026ISO/IEC 42001 evidence addedA ISO/IEC 42001 row entered the index with state Vendor-stated.
18 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.
18 Sep 2026ISO/IEC 27001 evidence addedA ISO/IEC 27001 row entered the index with state Vendor-stated.
18 Sep 2026Cyber Essentials Plus evidence addedA Cyber Essentials Plus row entered the index with state Vendor-stated.

Similar vendors with evidence

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