Vendor-statedTwilio and GDPR
Twilio states it holds a data processing agreement. CertReports captured this on 17 Sep 2026 from its trust centre (Drata); it is a vendor statement, not an independent confirmation.
Evidence
- Kind
- listing
- Issued or listed
- 25 Oct 2016
- Expires or valid through
- 20 Apr 2027
- Scope
- What personal data is processed: Twilio (including listed entity, Stytch) processes data belonging to its customers, customer's end users, potential customers, event attendees, site visitors, sales leads and marketing contacts. Personal data processed by Twilio includes but is not limited to Contact Information, Customer Account Data, Customer Content, Marketing and Contact Preferences, Payment Information, Personalization Details, Professional Information, Subscriber Records, Communications Usage Data, Device Information and IP Address, Online Activity Information, Security Identifiers, CPNI data, Telecommunication data. Why personal data is processed: Data is processed for a number of reasons including: - To provide a service to our customers - To carry out core business operations such as accounting, auditing and filing taxes - To prevent, detect and investigate security or privacy incidents - To prevent, detect or investigate abuse or misuse of our services including spam, fraud, illegal activities and violations of the Twilio Acceptable Use Policy - For business analytics, internal reporting, financial reporting, forecasting capacity and revenue planning and product strategy - To develop and improve new products and services and improve the performance, functionality, safety and security of the services - To comply with Twilio’s legal and regulatory obligations, including, without limitation, to maintain Subscriber Records. How personal data is processed: Data is processed in a number of ways by various teams within Twilio in order to enable us to provide a service to its customers including but not limited to creating and managing customer accounts, for verification and authorization purposes including KYC, for routing and connectivity purposes, to provide customer support, customer communication, to determine and comply with customer preferences and interests. Data is also processed in order to assist Twilio with its internal business operations including forecasting and business analytics, revenue generating, accounting, taxation, audit and compliance, legal and regulatory requirements and to detect and investigate fraud, spam or illegal activities and for product development and improvement. Twilio also processes data in order to market to existing and potential customers, collect insights and perform lead scoring on potential existing and potential customers and to manage individuals participation in Twilio or third party events. Data Recipients as outlined in our Privacy Notice include: • Telecommunications Service Providers • Other Communications Service Providers • Third Party Service Providers • Partners and Integrated Service Providers • Twilio Group Companies • Legal, Regulatory & Judicial Parties • Corporate Transaction Parties
| Source | Captured | Quote | Links |
|---|---|---|---|
Data Privacy Framework list Official registry · HTTP 200 | 17 Sep 2026 | Twilio Inc.: Active: SW-US Certification, EU-US Certification, UK Extension Certification | Live pagesha256 bd92031818 |
What GDPR means, and what it does not
"GDPR compliant" is a claim, not a certification. The verifiable facts are a public DPA, SCC usage, an EU representative, data residency options and a Data Privacy Framework listing.
Read the GDPR guide and browse all vendors with evidenceQuestions buyers ask
Is Twilio GDPR compliant?
There is no GDPR certification in general use. The verifiable facts are a public data processing agreement, standard contractual clauses, an EU representative and a Data Privacy Framework listing. See the legal artefacts and the DPF row on this page, each with its capture date.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Change history
- 17 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
- 17 Sep 2026Subprocessor added: Account Phishing Incident Incidents TwilioAccount Phishing Incident Incidents Twilio appeared on the subprocessor list.
- 17 Sep 2026Subprocessor added: CVE Publication TwilioCVE Publication Twilio appeared on the subprocessor list.
- 17 Sep 2026Subprocessor added: Does TwilioDoes Twilio appeared on the subprocessor list.
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