Twilio

Security and trust center evidence

twilio.com Communications and CPaaSLast verified 17 Sep 2026

Request the report Are you Twilio?

ISO 27001Vendor-stated

ISO 27017Vendor-stated

ISO 27018Vendor-stated

DPFVerified

CCPAVendor-stated

Twilio has 2 registry-verified rows and 7 vendor-stated rows in the CertReports index, last verified 17 Sep 2026. The strongest row is HIPAA: Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured). This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 17 Sep 2026, Twilio states on its trust centre that it holds SOC 2, though no independent report details are provided in this evidence. As of 17 Sep 2026, Twilio is listed in the Visa Global Registry as PCI DSS validated through 31 Dec 2026, with the audit performed by Coalfire Systems, Inc. As of 17 Sep 2026, Twilio is listed in the EU-US Data Privacy Framework registry with active SW-US, EU-US, and UK Extension certifications valid through 20 Apr 2027. As of 17 Sep 2026, Twilio displays a HIPAA badge on its trust centre, described as a claim with BAA availability not yet captured, so a BAA offering cannot be confirmed from this evidence. As of 17 Sep 2026, Twilio states on its trust centre that it holds ISO/IEC 27001, ISO/IEC 27017:2015, ISO/IEC 27018:2019, GDPR, and CCPA/CPRA compliance, and no public evidence found beyond these vendor statements for those frameworks.

PCI DSS: listed in Visa Global Registry as validated through 31 Dec 2026 (auditor: Coalfire Systems, Inc), as of 17 Sep 2026.
EU-US Data Privacy Framework: listed in DPF registry with active EU-US, SW-US, and UK Extension certifications through 20 Apr 2027, as of 17 Sep 2026.
HIPAA: vendor displays a HIPAA badge on its trust centre as of 17 Sep 2026, but this is a claim with BAA availability not yet captured; SOC 2, GDPR, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and CCPA/CPRA are also vendor-stated on its trust centre as of the same date, with no independent verification in this evidence.

Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 17 Sep 2026; it is regenerated whenever a row changes.

Among communications and cpaas vendors

2verified rows

Category median 1, across 49 indexed communications and cpaas vendors. Twilio has more verified rows than 100 percent of them.

apicustomer-engagementemailsmsvoice

Compare with similar vendors

Pick your own comparison

Compliance grid

No public evidence yet for FedRAMP, CSA STAR, Cyber Essentials, ISO 27701, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Subprocessor list

Public · 11 subprocessors listed on the trust centre · as of 17 Sep 2026

Open

Subprocessors (11)

AP
Account Phishing Incident Incidents Twilio
CP
CVE Publication Twilio
DT
Does Twilio
DA
Doing As part of Twilio
NV
Notification Vulnerabilities The Twilio
RT
Review Twilio
SU
SendGrid Update - April 3 General Twilio
TI
There is no evidence of a breach of Twilio
TO
Twilio or Twilio
VM
View more Infrastructure Amazon Web Services
WI
What is Twilio

Change history

17 Sep 2026CCPA / CPRA evidence addedA CCPA / CPRA row entered the index with state Vendor-stated.
17 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
17 Sep 2026HIPAA evidence addedA HIPAA row entered the index with state Vendor-stated.
17 Sep 2026ISO/IEC 27001 evidence addedA ISO/IEC 27001 row entered the index with state Vendor-stated.
17 Sep 2026ISO/IEC 27017 evidence addedA ISO/IEC 27017 row entered the index with state Vendor-stated.
17 Sep 2026ISO/IEC 27018 evidence addedA ISO/IEC 27018 row entered the index with state Vendor-stated.
17 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.
17 Sep 2026Subprocessor added: Account Phishing Incident Incidents TwilioAccount Phishing Incident Incidents Twilio appeared on the subprocessor list.
17 Sep 2026Subprocessor added: CVE Publication TwilioCVE Publication Twilio appeared on the subprocessor list.
17 Sep 2026Subprocessor added: Does TwilioDoes Twilio appeared on the subprocessor list.

Similar vendors with evidence

Related by product tags and the Communications and CPaaS category, ranked by shared tags, description similarity and overlapping evidence. Never by popularity.