Twilio

Security and trust center evidence

Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter

twilio.com Communications and CPaaSLast verified 2 Nov 2026

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ISO 27001Vendor-stated

ISO 27017Vendor-stated

ISO 27018Vendor-stated

DPFVerified

CCPAVendor-stated

Twilio has 2 registry-verified rows and 7 vendor-stated rows in the CertReports index, last verified 2 Nov 2026. The strongest row is HIPAA: Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured). This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

Twilio is listed in the Visa Global Registry as PCI DSS validated through 31 Dec 2026, issued 21 Jan 2019, with auditor Coalfire Systems, Inc, as of 19 Oct 2026. The EU-US Data Privacy Framework registry, as of 19 Oct 2026, shows Twilio's certification as active across the Swiss-US, EU-US and UK Extension certifications, issued 25 Oct 2016 and running through 20 Apr 2027. Twilio states on its trust centre that it holds SOC 2, ISO/IEC 27001, ISO/IEC 27017:2015 and ISO/IEC 27018:2019, as of 19 Oct 2026. Twilio also displays a HIPAA badge on its trust centre, though BAA availability is not yet captured, as of 19 Oct 2026. Twilio states on its trust centre that it addresses GDPR and CCPA/CPRA, as of 19 Oct 2026.

PCI DSS - Visa Global Registry, validated through 31 Dec 2026 (as of 19 Oct 2026)
EU-US Data Privacy Framework - active, running through 20 Apr 2027 (as of 19 Oct 2026)
HIPAA - vendor displays badge on trust centre, BAA availability not yet captured (as of 19 Oct 2026)

Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 19 Oct 2026; it is regenerated whenever a row changes.

Among communications and cpaas vendors

2verified rows

Category median 1, across 45 indexed communications and cpaas vendors. Twilio has more verified rows than 80 percent of them.

apicustomer-engagementemailsmsvoice

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Compliance grid

No public evidence yet for FedRAMP, CSA STAR, Cyber Essentials, ISO 27701, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Subprocessor list

On request · Listed on the trust centre as "Subprocessors" · as of 2 Nov 2026

Open

Subprocessors

No subprocessor list captured yet.

Security profile

Pen test cadence: annual

Displayed as a security profile from public statements, not as attestations, as of 2 Nov 2026.

Change history

19 Oct 2026PCI DSS auditor changedAuditor changed from atsec (Beijing) Information Technology Co., Ltd to Coalfire Systems, Inc.
29 Sep 2026PCI DSS renewedExpiry moved from 2026-12-31 to 2027-01-31.
29 Sep 2026PCI DSS auditor changedAuditor changed from Coalfire Systems, Inc to atsec (Beijing) Information Technology Co., Ltd.
17 Sep 2026CCPA / CPRA evidence addedA CCPA / CPRA row entered the index with state Vendor-stated.
17 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
17 Sep 2026HIPAA evidence addedA HIPAA row entered the index with state Vendor-stated.
17 Sep 2026ISO/IEC 27001 evidence addedA ISO/IEC 27001 row entered the index with state Vendor-stated.
17 Sep 2026ISO/IEC 27017 evidence addedA ISO/IEC 27017 row entered the index with state Vendor-stated.
17 Sep 2026ISO/IEC 27018 evidence addedA ISO/IEC 27018 row entered the index with state Vendor-stated.
17 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.

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