WTI

Security and trust center evidence

Waterfield Tech is a global customer experience tech and services provider spanning the leading CCaaS, conversational AI, and WEM

waterfieldtech.com Customer supportLast verified 26 Oct 2026

Vendor website Are you WTI?

PCI DSSVerified

WTI has 1 registry-verified row in the CertReports index, last verified 26 Oct 2026. The strongest row is PCI DSS: Listed on the Visa Global Registry as PCI DSS validated through 2027-08-31. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 26 Oct 2026, CertReports holds 1 registry-verified row for WTI, drawn from the Visa Global Registry. WTI is listed in the Visa Global Registry of Service Providers for PCI DSS (Listed on the Visa Global Registry as PCI DSS validated through 2027-08-31), dated 1 Jun 2022, assessed by A-LIGN Compliance and Security, Inc., dba A-LIGN. No public evidence was found for SOC 2, ISO/IEC 27001, HIPAA and GDPR as of 26 Oct 2026; that is a gap in the public record, not a finding of non-coverage, and the vendor can supply it under NDA.

PCI DSS: Listed on the Visa Global Registry as PCI DSS validated through 2027-08-31, verified as of 26 Oct 2026

Facts only, each dated; nothing here is inferred, scored or advised.

Among customer support vendors

1verified rows

Category median 1, across 109 indexed customer support vendors. WTI has more verified rows than 37 percent of them.

ccaascontact centerconversational aiworkforce engagement

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Compliance grid

PCI DSSVerified
Listed on the Visa Global Registry as PCI DSS validated through 2027-08-31
as of 26 Oct 2026
2 sources · A-LIGN Compliance and Security, Inc., dba A-LIGN

No public evidence yet for HIPAA, SOC 2, GDPR, FedRAMP, ISO 27001, CSA STAR, Cyber Essentials, ISO 27701, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

No DPA, BAA or subprocessor list has been captured from a public page yet. Registry rows above do not depend on this.

Subprocessors

No subprocessor list captured yet.

Change history

19 Oct 2026PCI DSS renewedExpiry moved from 2027-06-30 to 2027-08-31.
19 Oct 2026PCI DSS auditor changedAuditor changed from BSI Group Japan K.K. to A-LIGN Compliance and Security, Inc., dba A-LIGN.
29 Sep 2026PCI DSS state changedState moved from Expired to Verified.
29 Sep 2026PCI DSS auditor changedAuditor changed from A-LIGN Compliance and Security, Inc., dba A-LIGN to BSI Group Japan K.K..
18 Sep 2026First indexed by CertReports1 evidence row across 1 framework entered the index.

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