Genesys

Security and trust center evidence

Orchestrate experiences in real time with an AI-powered platform that makes it possible to foster customer loyalty and build efficient

genesys.com Customer supportLast verified 2 Nov 2026

Vendor website Are you Genesys?

FedRAMPVerified

DPFExpired

Genesys has 1 registry-verified row, and 1 expired in the CertReports index, last verified 2 Nov 2026. The strongest row is FedRAMP: FedRAMP Authorized. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

Genesys is listed in the FedRAMP registry as FedRAMP Authorized, issued 26 Jun 2023 and audited by Coalfire Systems, Inc., as of 19 Sep 2026. Genesys's EU-US Data Privacy Framework listing is expired as of 17 Sep 2026, shown as Inactive after an original certification dated 21 Sep 2017. No public evidence found for SOC 2 as of 17 Sep 2026, with no attestation, registry listing, or trust-centre statement on record. No public evidence found for ISO/IEC 27001 as of 17 Sep 2026, with no attestation, registry listing, or trust-centre statement on record. No public evidence found for HIPAA as of 17 Sep 2026, with no attestation, registry listing, or trust-centre statement on record.

FedRAMP: listed as FedRAMP Authorized, issued 26 Jun 2023, audited by Coalfire Systems, Inc. (as of 19 Sep 2026).
EU-US Data Privacy Framework: expired (Inactive) as of 17 Sep 2026; originally certified 21 Sep 2017.
SOC 2, ISO/IEC 27001, HIPAA: no public evidence found as of 17 Sep 2026.

Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 19 Sep 2026; it is regenerated whenever a row changes.

Among customer support vendors

1verified rows

Category median 1, across 110 indexed customer support vendors. Genesys has more verified rows than 36 percent of them.

cloud contact centercontact centercustomer experienceomnichannelworkforce engagement

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Compliance grid

No public evidence yet for HIPAA, SOC 2, GDPR, PCI DSS, ISO 27001, CSA STAR, Cyber Essentials, ISO 27701, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

No DPA, BAA or subprocessor list has been captured from a public page yet. Registry rows above do not depend on this.

Subprocessors

No subprocessor list captured yet.

Change history

18 Sep 2026First indexed by CertReports3 evidence rows across 2 frameworks entered the index.

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