ChurnZero

Security and trust center evidence

Deliver digital first customer success with ChurnZero software that helps businesses improve the customer experience and drive

churnzero.com Customer supportLast verified 2 Nov 2026

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HIPAAVendor-stated

SOC 2Vendor-stated

GDPRVendor-stated

ISO 27001Vendor-stated

DPFVerified

ChurnZero has 1 registry-verified row and 4 vendor-stated rows in the CertReports index, last verified 2 Nov 2026. The strongest row is HIPAA: Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured). This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

ChurnZero states on its trust centre that it holds SOC 2 Type II, as of 21 Sep 2026. The vendor also states on its trust centre that it meets GDPR requirements, as of 21 Sep 2026. ChurnZero states on its trust centre that it holds ISO/IEC 27001, as of 21 Sep 2026. A HIPAA badge is displayed on the vendor's trust centre, as of 21 Sep 2026, though BAA availability is not yet captured. ChurnZero is listed in the EU-US Data Privacy Framework registry as active, with certification issued 16 Dec 2018 and set to expire 8 Sep 2027, as of 26 Oct 2026.

SOC 2 Type II - vendor states on its trust centre (as of 21 Sep 2026).
GDPR and ISO/IEC 27001 - vendor states on its trust centre (as of 21 Sep 2026).
HIPAA badge displayed, BAA availability not captured (as of 21 Sep 2026); EU-US DPF listed in registry as active through 8 Sep 2027 (as of 26 Oct 2026).

Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 30 Oct 2026; it is regenerated whenever a row changes.

Among customer support vendors

1verified rows

Category median 1, across 110 indexed customer support vendors. ChurnZero has more verified rows than 36 percent of them.

churn-reductioncustomer-experiencecustomer-successretention

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Compliance grid

No public evidence yet for FedRAMP, PCI DSS, CSA STAR, Cyber Essentials, ISO 27701, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Data processing agreement

On request · Listed on the trust centre as "Data Processing Agreement" · as of 21 Sep 2026

Open

Subprocessors

No subprocessor list captured yet.

Security profile

Pen test cadence: report available

Displayed as a security profile from public statements, not as attestations, as of 21 Sep 2026.

Change history

29 Sep 2026EU-US Data Privacy Framework state changedState moved from Expired to Verified.
22 Sep 2026DPA changedThe data processing agreement URL changed.
18 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
18 Sep 2026HIPAA evidence addedA HIPAA row entered the index with state Vendor-stated.
18 Sep 2026ISO/IEC 27001 evidence addedA ISO/IEC 27001 row entered the index with state Vendor-stated.
18 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.

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