Intercom
Security and trust center evidence
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling
Summary
HIPAAVendor-stated
SOC 2Vendor-stated
GDPRVendor-stated
ISO 27001Vendor-stated
CSA STARVendor-stated
ISO 27701Vendor-statedISO 42001Vendor-stated
ISO 27018Vendor-stated
DPFVerified
CCPAVendor-stated
HDSVendor-statedIntercom has 1 registry-verified row and 10 vendor-stated rows in the CertReports index, last verified 2 Nov 2026. The strongest row is HIPAA: Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured). This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.
Reviewer brief
Intercom states on its trust centre that it displays a HIPAA badge, though BAA availability has not yet been captured, as of 17 Sep 2026. Intercom states on its trust centre that it holds SOC 2, as of 17 Sep 2026. Intercom states on its trust centre that it holds ISO/IEC 27001:2022, ISO/IEC 27701, ISO/IEC 42001:2023, and ISO/IEC 27018, as of 17 Sep 2026. Intercom states on its trust centre that it holds GDPR, CCPA, HDS, and CSA Star for AI, as of 17 Sep 2026. Intercom is listed in the EU-US Data Privacy Framework registry as Active, covering the EU-US, SW-US, and UK Extension certifications, issued 13 Oct 2016 and current through 14 Nov 2026, as of 17 Sep 2026.
- EU-US Data Privacy Framework - listed in the registry as Active (EU-US, SW-US, UK Extension), issued 13 Oct 2016, expires 14 Nov 2026 (as of 17 Sep 2026).
- SOC 2, ISO/IEC 27001:2022, ISO/IEC 27701, ISO/IEC 42001:2023, ISO/IEC 27018, GDPR, CCPA, HDS, CSA Star for AI - vendor states on its trust centre (as of 17 Sep 2026).
- HIPAA - vendor displays a badge on its trust centre; BAA availability not yet captured (as of 17 Sep 2026).
Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 19 Sep 2026; it is regenerated whenever a row changes.
Among customer support vendors
1verified rows
Category median 1, across 110 indexed customer support vendors. Intercom has more verified rows than 36 percent of them.
customer communicationhelp desklive chatmessaging platform
Compare with similar vendors
Pick your own comparisonCompliance grid
- HIPAAVendor-stated
Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured)
as of 30 Sep 20262 sources - SOC 2Vendor-stated
Vendor states SOC 2 on its trust centre
as of 30 Sep 20262 sources - GDPRVendor-stated
Vendor states GDPR on its trust centre
as of 30 Sep 20262 sources - ISO/IEC 27001Vendor-stated
Vendor states ISO 27001:2022 on its trust centre
as of 30 Sep 20262 sources - CSA STARVendor-stated
Vendor states CSA Star for AI on its trust centre
as of 30 Sep 20262 sources - ISO/IEC 27701Vendor-stated
Vendor states ISO 27701 on its trust centre
as of 30 Sep 20262 sources - ISO/IEC 42001Vendor-stated
Vendor states ISO/IEC 42001:2023 on its trust centre
as of 30 Sep 20262 sources - ISO/IEC 27018Vendor-stated
Vendor states ISO 27018 on its trust centre
as of 30 Sep 20262 sources - EU-US Data Privacy FrameworkVerified
Active: EU-US Certification, SW-US Certification, UK Extension Certification
as of 2 Nov 20261 source - CCPA / CPRAVendor-stated
Vendor states CCPA on its trust centre
as of 30 Sep 20262 sources - HDSVendor-stated
Vendor states HDS on its trust centre
as of 30 Sep 20262 sources
No public evidence yet for FedRAMP, PCI DSS, Cyber Essentials. This does not mean the vendor lacks them; it means nothing public was found at the last check.
Legal artefacts
Subprocessors (14)
AblyMessage delivery service · USA, EU or Australia dependent upon customers selected region
Amazon Web Services, Inc.Hosting, storage and processing (including AI processing) of Customer Data · USA or EU dependent upon customer's selected region
Anthropic, PBCProvides large language model processing via APIs for customers using Intercom’s AI Products (USA). · USA- CACartesia AI, Inc.AI processing (text to speech) · USA or EU dependent upon customer's selected region
Cloudflare, Inc.Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles. Compute and storage infrastructure for Intercom MCP server (Ireland) · USA or EU dependent upon Customer's selected region
Eleven Labs, Inc.AI Processing (text to speech) · USA or EU dependent upon customer's selected region
GoogleProvides AI processing · USA or EU dependent upon customer's selected region
Mailgun Technologies, LLCEmail delivery services for individual emails and bulk email campaigns initiated from Intercom's services · USA
Message Systems, Inc. (d/b/a Sparkpost)Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services · USA
Microsoft Corporation (EU)AI processing · USA or EU dependent upon customer's selected region
OpenAI, L.L.C.AI processing · USA or EU dependent upon customer's selected region
PlanetScale Inc.Database storage and caching · USA or EU dependent upon customer's selected region
Snowflake Inc.Data warehouse services and processing (including AI processing) · USA or EU dependent upon customer's selected region
Twilio, Inc.SMS and Phone functionality · USA
Security profile
- Pen test cadence
- annual
Displayed as a security profile from public statements, not as attestations, as of 30 Sep 2026.
Change history
- 17 Sep 2026CCPA / CPRA evidence addedA CCPA / CPRA row entered the index with state Vendor-stated.
- 17 Sep 2026CSA STAR evidence addedA CSA STAR row entered the index with state Vendor-stated.
- 17 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
- 17 Sep 2026HDS evidence addedA HDS row entered the index with state Vendor-stated.
- 17 Sep 2026HIPAA evidence addedA HIPAA row entered the index with state Vendor-stated.
- 17 Sep 2026ISO/IEC 27001 evidence addedA ISO/IEC 27001 row entered the index with state Vendor-stated.
- 17 Sep 2026ISO/IEC 27018 evidence addedA ISO/IEC 27018 row entered the index with state Vendor-stated.
- 17 Sep 2026ISO/IEC 27701 evidence addedA ISO/IEC 27701 row entered the index with state Vendor-stated.
- 17 Sep 2026ISO/IEC 42001 evidence addedA ISO/IEC 42001 row entered the index with state Vendor-stated.
- 17 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.
Similar vendors with evidence
Related by product tags and the Customer support category, ranked by shared tags, description similarity and overlapping evidence. Never by popularity.
Tidio
Customer support
See what your customer conversations
Gorgias
Customer support
Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and
tawk.to
Customer support
One free inbox for all your customer
Chatwoot
Customer support
The modern, open source, self-hosted AI customer support platform
Evidence against regulations
All regulations for IntercomHow much of each regulation’s vendor requirements Intercom’s public evidence reaches.
Reviewing a vendor on public evidence
All articlesWhat Is Third-Party Risk Management (TPRM)? A Practical Guide
Solomon Amos · 2 Nov 2026 · 10 min read
What Is a Trust Centre? Vendor Evidence vs Office Settings
Solomon Amos · 28 Oct 2026 · 10 min read