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Gladly

GDPR evidence

Gladly brings agentic commerce to your site for premium ecommerce

gladly.comE-commerceLast verified 2 Nov 2026
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GDPR mark, CertReports state Vendor-stated as of 21 Sep 2026Vendor-stated

Gladly and GDPR

Gladly states it holds a data processing agreement. CertReports captured this on 21 Sep 2026 from its trust centre (Vanta); it is a vendor statement, not an independent confirmation.

Evidence

Vendor-statedVendor states GDPR on its trust centre
as of 21 Sep 2026 · confidence 90%
SourceCapturedQuoteLinks
Gladly trust centre (Vanta)
Vendor trust centre · HTTP 200
21 Sep 2026GDPR
Live page Snapshotsha256 8496d5c27b
Gladly trust centre (Vanta)
Vendor trust centre · HTTP 200
18 Sep 2026GDPR
Live page Snapshotsha256 4e386d3f3b
This is wrong
ExpiredInactive
as of 2 Nov 2026 · confidence 100%
Kind
Listing
Issued or listed
23 Oct 2018
Scope
We collect customer data for identifying customer service requests. That includes name, contact information, purchase information, location information and resolution information.
SourceCapturedQuoteLinks
Data Privacy Framework list
Official registry · HTTP 200
2 Nov 2026Gladly: Inactive
Live pagesha256 ee557f3420
This is wrong
What GDPR means, and what it does not

"GDPR compliant" is a claim, not a certification. The verifiable facts are a public DPA, SCC usage, an EU representative, data residency options and a Data Privacy Framework listing.

Read the GDPR guide and browse all vendors with evidence

Questions buyers ask

Is Gladly GDPR compliant?

There is no GDPR certification in general use. The verifiable facts are a public data processing agreement, standard contractual clauses, an EU representative and a Data Privacy Framework listing. See the legal artefacts and the DPF row on this page, each with its capture date.

How does CertReports verify this?

Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.

Change history

  1. 18 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
  2. 18 Sep 2026Subprocessor added: AirbyteAirbyte appeared on the subprocessor list.
  3. 18 Sep 2026Subprocessor added: Amazon Web ServicesAmazon Web Services appeared on the subprocessor list.
  4. 18 Sep 2026Subprocessor added: AnthropicAnthropic appeared on the subprocessor list.
  5. 18 Sep 2026Subprocessor added: CloudflareCloudflare appeared on the subprocessor list.
  6. 18 Sep 2026Subprocessor added: DeepGramDeepGram appeared on the subprocessor list.
  7. 18 Sep 2026Subprocessor added: ElevenLabsElevenLabs appeared on the subprocessor list.

Alternatives with GDPR evidence

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BigCommerce, founded in 2009, is a leading open software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to

SOC 2 mark, CertReports state Vendor-statedGDPR mark, CertReports state Vendor-statedPCI DSS mark, CertReports state VerifiedISO 27001 mark, CertReports state Vendor-statedCSA STAR mark, CertReports state VerifiedISO 27701 mark, CertReports state Vendor-stated
2 verified · 12 stated2 Nov 2026
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HIPAA mark, CertReports state Vendor-statedSOC 2 mark, CertReports state Vendor-statedGDPR mark, CertReports state Vendor-statedPCI DSS mark, CertReports state VerifiedISO 27001 mark, CertReports state Vendor-statedISO 27701 mark, CertReports state Vendor-stated
2 verified · 7 stated2 Nov 2026

Understand GDPR evidence

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