Gladly

Security and trust center evidence

Gladly brings agentic commerce to your site for premium ecommerce

gladly.com E-commerceLast verified 2 Nov 2026

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Gladly has 4 vendor-stated rows, and 1 expired in the CertReports index, last verified 2 Nov 2026. The strongest row is SOC 2: Vendor states SOC 2 on its trust centre. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 2 Nov 2026, CertReports holds 4 vendor-stated rows and 1 expired row for Gladly, drawn from its trust centre (Vanta) and the Data Privacy Framework list. Gladly states on its trust centre that it holds a SOC 2 Type II report, a data processing agreement, a PCI DSS attestation of compliance and an CCPA / CPRA privacy notice, captured 21 Sep 2026; these are vendor statements, not independent confirmations. Gladly previously appeared with EU-US Data Privacy Framework evidence, but the listing is no longer active and CertReports found no renewal as of 2 Nov 2026. No public evidence was found for ISO/IEC 27001, HIPAA and FedRAMP as of 2 Nov 2026; that is a gap in the public record, not a finding of non-coverage, and the vendor can supply it under NDA.

SOC 2: Vendor states SOC 2 on its trust centre, vendor-stated as of 21 Sep 2026
GDPR: Vendor states GDPR on its trust centre, vendor-stated as of 21 Sep 2026
EU-US Data Privacy Framework: Inactive, expired as of 2 Nov 2026

Facts only, each dated; nothing here is inferred, scored or advised.

Among e-commerce vendors

0verified rows

Category median 1, across 128 indexed e-commerce vendors. Gladly has no registry-verified row yet, like 34 percent of them; its evidence is vendor-stated or reported.

ai agentscommercecustomer serviceecommerce support

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Compliance grid

No public evidence yet for HIPAA, FedRAMP, ISO 27001, CSA STAR, Cyber Essentials, ISO 27701, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Subprocessor list

Public · 18 subprocessors listed on the trust centre · as of 21 Sep 2026

Open

Public · as of 21 Sep 2026

Open

Subprocessors (18)

AI
AirbyteProvides data integration services supporting platform data operations.
Amazon Web ServicesProvides cloud infrastructure and hosting services supporting the Gladly platform.
AnthropicProvides AI-powered language processing services supporting platform features.
CloudflareProvides network security and traffic management services supporting platform availability and protection.
DE
DeepGramProvides speech recognition and audio processing services to support voice-based customer interactions.
EL
ElevenLabsProvides AI-powered voice synthesis services to support audio-based customer interactions
GC
Google Cloud PlatformProvides cloud infrastructure and computing services supporting the Gladly platform.
GroqProvides AI inference services supporting platform features.
HE
HexProvides data analysis and visualization services supporting platform operations and reporting.
LA
LangsmithProvides AI observability and monitoring services supporting Gladly's AI-powered features.
MA
MailGunProvides cloud email delivery services supporting email-based customer interactions.
NeonServerless Postgres database for hosted services
OP
OpenAIProvides AI-powered language processing services supporting platform features.
OP
OpenRouterProvides AI model routing and processing services supporting platform features.
SN
SnowflakeProvides cloud data warehousing services supporting platform analytics and reporting.
TW
TwilioProvides cloud communications services supporting voice and SMS interactions.
VercelProvides cloud application hosting services supporting platform delivery.
Very Good SecurityProvides payment data tokenization and security services to facilitate secure customer payment collection

Security profile

Displayed as a security profile from public statements, not as attestations, as of 21 Sep 2026.

Change history

18 Sep 2026CCPA / CPRA evidence addedA CCPA / CPRA row entered the index with state Vendor-stated.
18 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
18 Sep 2026PCI DSS evidence addedA PCI DSS row entered the index with state Vendor-stated.
18 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.
18 Sep 2026Subprocessor added: AirbyteAirbyte appeared on the subprocessor list.
18 Sep 2026Subprocessor added: Amazon Web ServicesAmazon Web Services appeared on the subprocessor list.
18 Sep 2026Subprocessor added: AnthropicAnthropic appeared on the subprocessor list.
18 Sep 2026Subprocessor added: CloudflareCloudflare appeared on the subprocessor list.
18 Sep 2026Subprocessor added: DeepGramDeepGram appeared on the subprocessor list.
18 Sep 2026Subprocessor added: ElevenLabsElevenLabs appeared on the subprocessor list.