Gorgias

Security and trust center evidence

Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and

gorgias.com Customer supportLast verified 2 Nov 2026

Request the report Are you Gorgias?

Gorgias has 4 vendor-stated rows, and 1 expired in the CertReports index, last verified 2 Nov 2026. The strongest row is HIPAA: Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured). This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 2 Nov 2026, CertReports holds 4 vendor-stated rows and 1 expired row for Gorgias, drawn from its trust centre (Vanta) and the Data Privacy Framework list. Gorgias states on its trust centre that it holds that it will sign a business associate agreement, a SOC 2 Type II report, a data processing agreement and an CCPA / CPRA privacy notice, captured 21 Sep 2026; these are vendor statements, not independent confirmations. Gorgias previously appeared with EU-US Data Privacy Framework evidence, but the listing is no longer active and CertReports found no renewal as of 2 Nov 2026. No public evidence was found for ISO/IEC 27001, PCI DSS and FedRAMP as of 2 Nov 2026; that is a gap in the public record, not a finding of non-coverage, and the vendor can supply it under NDA.

HIPAA: Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured), vendor-stated as of 21 Sep 2026
SOC 2: Vendor states SOC 2 on its trust centre, vendor-stated as of 21 Sep 2026
EU-US Data Privacy Framework: Inactive, expired as of 2 Nov 2026

Facts only, each dated; nothing here is inferred, scored or advised.

Among customer support vendors

0verified rows

Category median 1, across 110 indexed customer support vendors. Gorgias has no registry-verified row yet, like 36 percent of them; its evidence is vendor-stated or reported.

ai agentcustomer servicefaqhelpdesklive chat

Compare with similar vendors

Pick your own comparison

Compliance grid

No public evidence yet for FedRAMP, PCI DSS, ISO 27001, CSA STAR, Cyber Essentials, ISO 27701, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Public · as of 21 Sep 2026

Open

Standard contractual clauses

On request · Listed on the trust centre as "Gorgias Transfer Impact Assessments" · as of 21 Sep 2026

Open

Business associate agreement

On request · Listed on the trust centre as "Business Associate Agreement" · as of 21 Sep 2026

Open

Subprocessors

No subprocessor list captured yet.

Security profile

Pen test cadence: report available

Displayed as a security profile from public statements, not as attestations, as of 21 Sep 2026.

Change history

22 Sep 2026BAA availability changedBAA availability moved from unknown to on_request.
18 Sep 2026CCPA / CPRA evidence addedA CCPA / CPRA row entered the index with state Vendor-stated.
18 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
18 Sep 2026HIPAA evidence addedA HIPAA row entered the index with state Vendor-stated.
18 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.

Similar vendors with evidence

Related by product tags and the Customer support category, ranked by shared tags, description similarity and overlapping evidence. Never by popularity.