Help Scout

Security and trust center evidence

Help Scout delivers all the features you need to deliver exceptional support at a fraction of the cost of other customer service

helpscout.com Customer supportLast verified 2 Nov 2026

Vendor website Are you Help Scout?

DPFExpired

Help Scout has , and 1 expired in the CertReports index, last verified 2 Nov 2026. The strongest row is EU-US Data Privacy Framework: Inactive. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 17 Sep 2026, the EU-US Data Privacy Framework registry lists Help Scout's certification for helpscout.com as expired, showing a status of Inactive with an original listing date of 17 Sep 2025. As of 17 Sep 2026, no public evidence was found for a SOC 2 report covering Help Scout. As of 17 Sep 2026, no public evidence was found for ISO/IEC 27001 certification covering Help Scout. As of 17 Sep 2026, no public evidence was found regarding a HIPAA BAA offered by Help Scout. As of 17 Sep 2026, no public evidence was found for PCI DSS validation covering Help Scout.

EU-US Data Privacy Framework: expired (Inactive), originally listed 17 Sep 2025, as of 17 Sep 2026.
No public evidence found for SOC 2 or ISO/IEC 27001, as of 17 Sep 2026.
No public evidence found for a HIPAA BAA or PCI DSS validation, as of 17 Sep 2026.

Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 26 Sep 2026; it is regenerated whenever a row changes.

Among customer support vendors

0verified rows

Category median 1, across 110 indexed customer support vendors. Help Scout has no registry-verified row yet, like 36 percent of them; its evidence is vendor-stated or reported.

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Compliance grid

EU-US Data Privacy FrameworkExpired
Inactive
as of 2 Nov 2026
1 source

No public evidence yet for HIPAA, SOC 2, GDPR, FedRAMP, PCI DSS, ISO 27001, CSA STAR, Cyber Essentials, ISO 27701, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

No DPA, BAA or subprocessor list has been captured from a public page yet. Registry rows above do not depend on this.

Subprocessors

No subprocessor list captured yet.

Change history

18 Sep 2026First indexed by CertReports1 evidence row across 1 framework entered the index.

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