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Medallia

DORA evidence

Medallia is an American customer and employee experience management company based in Tysons, Virginia

medallia.comEducationLast verified 21 Sep 2026
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Regulation (EU) 2022/2554

Medallia against DORA’s vendor requirements

6 provisions of DORA reach the vendors you rely on. For each, the public evidence from Medallia that may support it, with its date and source.

1 evidence found2 available on request1 partial evidence2 no public evidence
Article 28(4)

Due diligence before contracting

Before entering into a contractual arrangement on ICT services, a financial entity shall identify and assess the relevant risks and "undertake all due diligence on prospective ICT third-party service providers".

Available on request

  • Independent security assurance

    Evidence found

    A current SOC 2 report or ISO/IEC 27001 certificate is the usual evidence that a supplier operates appropriate security measures.

    • SOC 2Vendor states SOC 2 on its trust centreas of 21 Sep 2026
    • ISO/IEC 27001Vendor states ISO/IEC 27001 on its trust centreas of 21 Sep 2026
    • CSA STARSTAR Level 1 self-assessment (CAIQ)as of 17 Sep 2026
    • HITRUSTVendor states HITRUST on its trust centreas of 21 Sep 2026
    • and 7 more

  • Security testing and documentation

    Available on request

    A penetration test report, a completed standard questionnaire (SIG, CAIQ, HECVAT) or security documentation shows how the supplier tests and runs its controls.

Article 28(5)

Appropriate information security standards

Financial entities "may only enter into contractual arrangements with ICT third-party service providers that comply with appropriate information security standards".

Evidence found

  • Independent security assurance

    Evidence found

    A current SOC 2 report or ISO/IEC 27001 certificate is the usual evidence that a supplier operates appropriate security measures.

    • SOC 2Vendor states SOC 2 on its trust centreas of 21 Sep 2026
    • ISO/IEC 27001Vendor states ISO/IEC 27001 on its trust centreas of 21 Sep 2026
    • CSA STARSTAR Level 1 self-assessment (CAIQ)as of 17 Sep 2026
    • HITRUSTVendor states HITRUST on its trust centreas of 21 Sep 2026
    • and 7 more
Article 30(2)(b)

Locations of services and data

The contract must state the regions or countries where the ICT services will be provided and where data will be processed, including the storage location, and require notice before any change.

No public evidence

  • Where data is hosted and processed

    No public evidence

    The regions or countries where the service runs and data is stored, from the vendor or its subprocessor list.

Article 30(2)(c)

Protection of data, including personal data

The contract must cover availability, authenticity, integrity and confidentiality in relation to the protection of data, including personal data.

Partial evidence

  • Data processing agreement

    No public evidence

    The DPA is where processing instructions, confidentiality, security, sub-processing and audit rights are written down.

  • Independent security assurance

    Evidence found

    A current SOC 2 report or ISO/IEC 27001 certificate is the usual evidence that a supplier operates appropriate security measures.

    • SOC 2Vendor states SOC 2 on its trust centreas of 21 Sep 2026
    • ISO/IEC 27001Vendor states ISO/IEC 27001 on its trust centreas of 21 Sep 2026
    • CSA STARSTAR Level 1 self-assessment (CAIQ)as of 17 Sep 2026
    • HITRUSTVendor states HITRUST on its trust centreas of 21 Sep 2026
    • and 7 more
Article 30(2)(f)

Assistance with ICT incidents

The provider must assist the financial entity, at no additional cost or at a cost determined in advance, when an ICT incident related to the service occurs.

Available on request

  • Incident response and notification

    Available on request

    An incident response plan or a published notification commitment shows how and when the supplier tells customers about incidents.

Article 30(3)(c)

Business contingency plans for critical functions

Where the service supports a critical or important function, the provider must implement and test business contingency plans and have ICT security measures, tools and policies in place.

No public evidence

  • Business continuity and disaster recovery

    No public evidence

    A BC/DR plan, or an ISO 22301 certificate, shows the supplier plans and tests for disruption.

Questions buyers ask

Is Medallia DORA compliant?

CertReports does not decide that. It shows the public evidence that may support each DORA requirement that reaches vendors: evidence was found or is available on request for due diligence before contracting (Article 28(4)), appropriate information security standards (Article 28(5)), assistance with ict incidents (Article 30(2)(f)), and nothing public was found for locations of services and data, business contingency plans for critical functions.

What should I ask Medallia for?

Request security testing and documentation, incident response and notification, where data is hosted and processed, business continuity and disaster recovery, and confirm each is current.

Reading for DORA reviews

All articles

This maps third-party obligations to the vendor evidence that may support them. It is not legal advice and never a statement that a vendor or its customers comply; confirm scope and sufficiency with your counsel or auditor. “No public evidence” means nothing public was found at the last check. Citations link to the official text.

Requirements reviewed 21 Sep 2026. The vendor lists the evidence on its trust centre behind a request or NDA; ask for it.