Phenom People Inc. Phenom

Documents on the trust centre

What the vendor lists, typed; public items can be read now, the rest are available on request.

What the vendor says

Answers the vendor publishes to questions buyers ask, quoted with the link to where it says so.

• Where data is hosted or processed

  Where does Phenom store my data?

  “Phenom stores data securely on Amazon Web Services (AWS) servers located in Ireland.”

  Regions named: Irelandas of 21 Sep 2026Source

• Encryption

  What encryption standards do you use?

  “In Phenom, All data at rest is encrypted using AES-256, and data in transit is encrypted using TLS 1.2 or higher.”

  as of 21 Sep 2026Source

• Use of customer data to train models

  What data sources does Phenom use for training data?

  “Phenom uses three kinds of AI models across the platform: 1. Foundational models trained by Phenom (e.g., Fit Score): These are pre-trained without customer data, so that new customers can benefit from our AI “out of the box”. Data sources include job descriptions, and public datasets like O\ NET from the US Department of Labor. 2. Customer-specific models trained by Phenom (e.g., re-ranking models on individual c...”

  as of 21 Sep 2026Source

• Use of customer data to train models

  Are models pre-trained and does Phenom use customer data to train AI for its own purposes?

  “Phenom’s AI models are based on pre-trained systems, using foundational models in the way we describe in the answer to the question “What data sources does Phenom use for training data?”. Regarding the use of customer data for Phenom's own purposes: - The Fit Score foundational model is not updated or tuned using customer data. While ongoing customer data may modify inputs to the score, it does not change the core...”

  as of 21 Sep 2026Source

• Use of customer data to train models

  How does Phenom handle PII or sensitive data in training data and what security controls are in place?

  “Phenom uses privacy-enhancing technologies for personal identifiable information and does not extract sensitive data for training purposes. Privacy-enhancing technologies include data masking and data aggregation. Both technologies are explained in detail in the Ethical AI Development at Phenom document. Phenom has rigorous security measures implemented on a platform-wide level and Phenom holds a large number of c...”

  as of 21 Sep 2026Source