No public evidenceTalkdesk and GDPR
CertReports found no public GDPR evidence for Talkdesk as of unknown date. This does not mean the vendor is non-compliant. It means CertReports found no public evidence at the last check.
Evidence
- Kind
- listing
- Issued or listed
- 17 Sep 2016
- Expires or valid through
- 7 Jan 2027
- Scope
- Talkdesk collects personal information during the use of the Talkdesk service, as outlined in an agreement with the customer. While Talkdesk collects some standard information, as described below, in many cases (such as call recordings), Talkdesk does not control or monitor the type of personal information collected. To provide additional services, Talkdesk may also infer information that may be considered personal information, which may be related to specific individuals. Talkdesk restricts the collection of information to the minimum amount required to provide its services, and it will be processed in accordance with the purposes for which it was collected. The information that is collected in standard format is: Contact: Name, phone number, and email; Agent: Name, e-mail, and associated phone number. May also include characteristics of the agent, such as gender; Interactions: Call metadata such as a contact phone number, agent phone number, date, time, and duration of call, and call context. Information that is collected in an unstructured format is: Call recordings and voicemails Free-text fields Information that can be inferred: Agents: Talkdesk may collect (if available from the customer) demographic information (e.g., age, gender, etc), psychographics (e.g., talks fast, aggressive), performance (e.g., agent NPS score), and metadata ( e.g., how long the agent has been with the contact center). Human Resource - Management of Employees, recruitment, training, performance management, leaves. Sales and Customer Management - B2B contacts for customers and leads. Talkdesk Academy - Persons who have enrolled in Talkdesk Academy.
| Source | Captured | Quote | Links |
|---|---|---|---|
Data Privacy Framework list Official registry · HTTP 200 | 17 Sep 2026 | Talkdesk: Active: UK Extension Certification, SW-US Certification, EU-US Certification | Live pagesha256 56a2302594 |
What GDPR means, and what it does not
"GDPR compliant" is a claim, not a certification. The verifiable facts are a public DPA, SCC usage, an EU representative, data residency options and a Data Privacy Framework listing.
Read the GDPR guide and browse all vendors with evidenceQuestions buyers ask
Is Talkdesk GDPR compliant?
There is no GDPR certification in general use. The verifiable facts are a public data processing agreement, standard contractual clauses, an EU representative and a Data Privacy Framework listing. See the legal artefacts and the DPF row on this page, each with its capture date.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
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