Verint

Documents on the trust centre

What the vendor lists, typed; public items can be read now, the rest are available on request.

What the vendor says

Answers the vendor publishes to questions buyers ask, quoted with the link to where it says so.

• International data transfers

  How do we ensure data protection when transferring data outside the EU/EEA?

  “When we transfer personal data outside the EU/EEA, we rely on Standard Contractual Clauses (SCCs) to ensure that your data remains protected according to the highest privacy standards. SCCs provide clear contractual obligations for data protection, ensuring that appropriate safeguards are in place when data is transferred outside the EU/EEA, in full compliance with EU and UK data protection regulations.”

  Regions named: EU, UKas of 21 Sep 2026Source

• International data transfers

  Do we provide Data Privacy Impact Assessments (DPIAs) or Transfer Impact Assessments (TIAs) for our Products and Services?

  “The responsibility for conducting a DPIA or TIA lies with the data controller. Calabrio acts as a data processor when providing its products and services to customers. However, Calabrio will assist the customer, as needed, by providing the relevant information to help them complete a DPIA or TIA.”

  as of 21 Sep 2026Source

• International data transfers

  For what purpose will a Customer’s personal data be transferred to a third country?

  “This is described in Calabrio’s DPA under Schedule 1 - “Description of Processing”.”

  as of 21 Sep 2026Source

• International data transfers

  Does the Solution result in the transfer of personal data to a country outside of EU/EEA

  “Please refer to Calabrio’s list of sub processors, which can be accessed via My Trust Center.”

  as of 21 Sep 2026Source

• International data transfers

  What transfer mechanism do we rely on when transferring personal data to a third country?

  “Calabrio relies on EU Standard Contractual Clauses (2021/914/EU) when transferring data to a third country.”

  Regions named: EUas of 21 Sep 2026Source

• Use of customer data to train models

  Is customer data used to train AI models?

  “Interaction Summary/AutoQM/Sentiment/Custom Tags : Customer data is not used for training the generic ML models. AWS Bedrock LLM calls are stateless and do not use or store customer data for model improvement. Trending Topics : We use customer-specific concepts (keywords, direct transcripts) to train the model to detect topics.”

  as of 21 Sep 2026Source