How-to
Vendor Security Questionnaire Questions Answered by Public Evidence
Solomon Amos · 26 Sep 2026 · 8 min read
CSG Media
GDPR evidence
Connect, bill, and engage customers with CSG's award-winning SaaS solutions for customer experience, billing, and
No public evidenceCSG Media and GDPR
CertReports found no public GDPR evidence for CSG Media as of unknown date. This does not mean the vendor is non-compliant. It means CertReports found no public evidence at the last check.
Evidence
VerifiedActive: EU-US Certification, SW-US Certification, UK Extension Certification
as of 26 Oct 2026 · confidence 100%- Kind
- Listing
- Issued or listed
- 7 Mar 2017
- Expires or valid through
- 31 Jan 2027
- Scope
- Personal data other than human resources data. CSG delivers business-to-business customer engagement solutions that help businesses acquire, monetize, engage and retain customers. The personal information CSG processes in reliance on the EU-U.S. DPF and, as applicable, the UK Extension to the EU-U.S. DPF, and/or the Swiss-U.S. DPF, include: CSG customer data - data subjects of which a CSG customer is the controller, which will depend on the nature of services and include users of the services who are customer end users and customer employees (may include e.g., contact information, call detail record, order history, payment information, etc.); customer relationship data – business contact information of customers’ employees or other personnel of past, present and potential CSG customers; vendor relationship data – business contact information of past, present and potential advisors, consultants, vendors, contractors, subcontractors and other professionals engaged by the CSG; visitors to the CSG websites and other digital properties data (may include e.g., business contact information, marketing information, cookie data etc.); and job applicant data (may include, e.g. name, birth date, education and qualification details, contact details, etc.). CSG uses a limited number of third-party service providers to assist it in providing its solutions and services to customers. These third parties provide help desk services, migration services, cloud hosting services and may provide other types of technical operations depending on the needs of the CSG customer. These third parties may access, process, or store personal data in the course of providing their services. Additionally, CSG discloses personal data to its affiliates, service providers and third parties as described in the Privacy Notice and Job Applicant Privacy Notice. CSG maintains contracts with these third parties restricting their access, use and disclosure of personal data in compliance with Data Privacy Framework obligations.
| Source | Captured | Quote | Links |
|---|---|---|---|
Data Privacy Framework list Official registry · HTTP 200 | 26 Oct 2026 | CSG Systems International, Inc.: Active: EU-US Certification, SW-US Certification, UK Extension Certification | Live pagesha256 c860c18e36 |
ExpiredInactive
as of 26 Oct 2026 · confidence 100%- Kind
- Listing
- Scope
- When implementing our services, sometimes we will receive some or all of the following EU Consumer Data in connection with its provision of Ascendon OTT Services (formerly known as Content Direct Services and referenced as Ascendon Services in this checklist) using the Ascendon System (formerly known as the Content Direct System): EU Consumer Data EU Consumer Name (First and Last Name Required) Birth Date (Optional/Configurable by CSG Customer) Gender (Optional/Configurable by CSG Customer) Race (Optional/Configurable by CSG Customer by CSG Customer) Social Security Number (or similar identification number in EU Country) (Optional/Configurable) Drivers License Number (Optional/Configurable by CSG Customer) Income Level (Optional/Configurable by CSG Customer) EU Consumer Email (Required) EU Consumer Address (Lines 1 and 2; State/Province/Region, Zip/Postal Code, Country) (only collected at time of purchase to support Credit Card and E-Check validation and/or shipping) Telephone Number (Home, Mobile and Business?Optional/Configurable by CSG Customer) User Name (Required) Password (Required) Purchase History Name of Data Subject on Card Company Name Credit or Debit Card Number Cardholder Billing Address Cardholder E-mail Address Cardholder Phone Number Transaction Type (Credit or Debit) Card Type (e.g., Visa, Mastercard, Discover, American Express; Debit, etc.) Credit Card Expiration Date Card Verification Value (CVV) Payment or Refund amount Merchant Reference Code Processor Merchant ID and/or name Name of Drawer on E-Check (E-Check only) Bank Account Number (E-Check Only) Routing Number (E-Check Only) E-Check Drawer Billing Address In addition to the foregoing, the Ascendon System allows CSG Customers to configure additional properties that may be solicited from EU Consumers, which additional properties may include data types that qualify as EU Consumer Data Device ID Company uses CyberSource Corporation (CyberSource) to record, settle, and clear payment card and E-Check transactions relative to purchases/rentals/other similar financial transactions made through the Ascendon System. The Company also currently uses a third party data center but each of the servers housed in such data centers are owned, operated and controlled by the Company. The third party data center has no access to the EU Consumer Data. During the compliance year, CSG also intends to migrate certain of its Ascendon Services to a cloud provider, likely AWS. In such circumstances, CSG will purchase access to AWS servers that store the EU Consumer Data. AWS access to such EU Consumer Data is limited by contract, will be hosted in a location within the EEA, and CSG alone has possession to and controls the encryption keys of such EU Consumer Data. (c) Does Company allow any third party to access EU Consumer Data? CyberSource has no direct access to CSG US systems; instead, required data is passed by CSG US to CyberSource at the time of payment processing. Company transfers the following EU Consumer Data to CyberSource for processing consistent with the Company-CyberSource contract: Name on Credit Card Billing Address on Credit Card Credit Card Number Zip/Postal Code of Billing Address for Credit Card Number (in countries/Regions where such information required/collected) Name of Drawer on E-Check (E-Check only) Bank Account Number (E-Check Only) Routing Number (E-Check Only) E-Check Drawer Billing Address CSG's cloud provider has no direct access to data processed by CSG. All data is transmitted over encrypted communications and stored in cloud storage provisioned for the sole use of and access by CSG.
| Source | Captured | Quote | Links |
|---|---|---|---|
Data Privacy Framework list Official registry · HTTP 200 | 26 Oct 2026 | CSG Media LLC: Inactive | Live pagesha256 3596a2c76c |
What GDPR means, and what it does not
"GDPR compliant" is a claim, not a certification. The verifiable facts are a public DPA, SCC usage, an EU representative, data residency options and a Data Privacy Framework listing.
Read the GDPR guide and browse all vendors with evidenceQuestions buyers ask
Is CSG Media GDPR compliant?
There is no GDPR certification in general use. The verifiable facts are a public data processing agreement, standard contractual clauses, an EU representative and a Data Privacy Framework listing. See the legal artefacts and the DPF row on this page, each with its capture date.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Alternatives with GDPR evidence
Similar vendors (shared product tags or the Customer support category) whose GDPR row is verified or vendor-stated, ranked by similarity.
ChurnZero
Customer support
Deliver digital first customer success with ChurnZero software that helps businesses improve the customer experience and drive
Entersekt International
Customer support
Enhance your digital banking with adaptive authentication and real-time risk intelligence that reduces fraud, improves customer experience
UserTesting
Customer support
UserTesting is a platform for getting rapid customer feedback on almost any customer experience you can imagine, including websites, mobile
Understand GDPR evidence
All articlesExplainers
The EU-US Data Privacy Framework, explained for vendor reviews
Solomon Amos · 7 Sep 2026 · 10 min read