UserTesting

Security and trust center evidence

UserTesting is a platform for getting rapid customer feedback on almost any customer experience you can imagine, including websites, mobile

usertesting.com Customer supportLast verified 26 Oct 2026

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SOC 2Vendor-stated

GDPRVendor-stated

ISO 27001Vendor-stated

CSA STARVerified

Cyber EssentialsVendor-stated

ISO 27701Vendor-stated

DPFExpired

CCPAVendor-stated

UserTesting has 1 registry-verified row and 6 vendor-stated rows, and 1 expired in the CertReports index, last verified 26 Oct 2026. The strongest row is SOC 2: Vendor states SOC 2 Type 2 on its trust centre. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 26 Oct 2026, CertReports holds 1 registry-verified row, 6 vendor-stated rows and 1 expired row for UserTesting, drawn from its trust centre (Vanta), the CSA STAR registry and the Data Privacy Framework list. UserTesting is listed in the CSA STAR registry for CSA STAR (STAR Level 1 self-assessment (CAIQ)), dated 20 May 2020. UserTesting states on its trust centre that it holds a SOC 2 Type II report, a data processing agreement, an ISO/IEC 27001 certificate, an Cyber Essentials certificate, an ISO/IEC 27701 certificate and an CCPA / CPRA privacy notice, captured 21 Sep 2026; these are vendor statements, not independent confirmations. UserTesting previously appeared with EU-US Data Privacy Framework evidence, but the listing is no longer active and CertReports found no renewal as of 26 Oct 2026. No public evidence was found for HIPAA, PCI DSS and FedRAMP as of 26 Oct 2026; that is a gap in the public record, not a finding of non-coverage, and the vendor can supply it under NDA.

CSA STAR: STAR Level 1 self-assessment (CAIQ), verified as of 26 Oct 2026
SOC 2: Vendor states SOC 2 Type 2 on its trust centre, vendor-stated as of 21 Sep 2026
GDPR: Vendor states GDPR on its trust centre, vendor-stated as of 21 Sep 2026

Facts only, each dated; nothing here is inferred, scored or advised.

Among customer support vendors

1verified rows

Category median 1, across 109 indexed customer support vendors. UserTesting has more verified rows than 37 percent of them.

customer researchusability testinguser feedbackux testing

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Compliance grid

No public evidence yet for HIPAA, FedRAMP, PCI DSS, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Subprocessor list

Public · 3 subprocessors listed on the trust centre · as of 21 Sep 2026

Open

Public · as of 21 Sep 2026

Open

AI and data use policy

On request · Listed on the trust centre as "[User Interviews] Artificial Intelligence (AI) Internal Use Policy" · as of 21 Sep 2026

Open

Subprocessors (3)

UI
User Interviews Subprocessorsuserinterviews.com
UserTesting Subprocessorsusertesting.com
UserZoom Subprocessorsusertesting.com

Security profile

Pen test cadence: annual

Displayed as a security profile from public statements, not as attestations, as of 21 Sep 2026.

Change history

18 Sep 2026CCPA / CPRA evidence addedA CCPA / CPRA row entered the index with state Vendor-stated.
18 Sep 2026Cyber Essentials evidence addedA Cyber Essentials row entered the index with state Vendor-stated.
18 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
18 Sep 2026ISO/IEC 27001 evidence addedA ISO/IEC 27001 row entered the index with state Vendor-stated.
18 Sep 2026ISO/IEC 27701 evidence addedA ISO/IEC 27701 row entered the index with state Vendor-stated.
18 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.
18 Sep 2026Subprocessor added: User Interviews SubprocessorsUser Interviews Subprocessors appeared on the subprocessor list.
18 Sep 2026Subprocessor added: UserTesting SubprocessorsUserTesting Subprocessors appeared on the subprocessor list.
18 Sep 2026Subprocessor added: UserZoom SubprocessorsUserZoom Subprocessors appeared on the subprocessor list.

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