Skip to main content
Five9 logo

Five9

PCI DSS evidence

Five9 delivers reliable cloud contact centre and AI services that empower organisations to deliver extraordinary customer

five9.comCommunications and CPaaSLast verified 21 Sep 2026
Request the report Are you Five9?

PCI DSS v4.0.1, Requirement 12.8

Five9 against PCI DSS’s vendor requirements

2 provisions of PCI DSS reach the vendors you rely on. For each, the public evidence from Five9 that may support it, with its date and source.

2 evidence found
Requirement 12.8.3

Due diligence before engaging a provider

An established process is implemented for engaging third-party service providers, including proper due diligence before engagement.

Evidence found

  • Independent security assurance

    Evidence found

    A current SOC 2 report or ISO/IEC 27001 certificate is the usual evidence that a supplier operates appropriate security measures.

    • SOC 2Vendor states SOC 2 Type 2 on its trust centreas of 21 Sep 2026
    • ISO/IEC 27001Vendor states ISO/IEC 27001:2022 on its trust centreas of 21 Sep 2026
    • CSA STARVendor states CSA STAR on its trust centreas of 21 Sep 2026
    • BSI C5Vendor states C5 on its trust centreas of 21 Sep 2026
    • and 7 more

  • Current PCI DSS validation

    Evidence found

    A current registry listing or attestation of compliance (AOC) shows the provider’s PCI DSS status for the year.

Requirement 12.8.4

Monitor PCI DSS status at least every 12 months

A program is implemented to monitor the PCI DSS compliance status of third-party service providers at least once every 12 months.

Evidence found

  • Current PCI DSS validation

    Evidence found

    A current registry listing or attestation of compliance (AOC) shows the provider’s PCI DSS status for the year.

Questions buyers ask

Is Five9 PCI DSS compliant?

CertReports does not decide that. It shows the public evidence that may support each PCI DSS requirement that reaches vendors: evidence was found or is available on request for due diligence before engaging a provider (Requirement 12.8.3), monitor pci dss status at least every 12 months (Requirement 12.8.4).

What should I ask Five9 for?

Confirm the evidence below is current for the services you use, and read the contract terms each PCI DSS provision requires.

Reading for PCI DSS reviews

All articles

This maps third-party obligations to the vendor evidence that may support them. It is not legal advice and never a statement that a vendor or its customers comply; confirm scope and sufficiency with your counsel or auditor. “No public evidence” means nothing public was found at the last check. Citations link to the official text.

Requirements reviewed 21 Sep 2026. The vendor lists the evidence on its trust centre behind a request or NDA; ask for it.