How-to
Vendor Security Questionnaire Questions Answered by Public Evidence
Solomon Amos · 26 Sep 2026 · 8 min read
Five9
HIPAA evidence
Five9 delivers reliable cloud contact centre and AI services that empower organisations to deliver extraordinary customer
Vendor-statedFive9 and HIPAA
Five9 states it holds that it will sign a business associate agreement. CertReports captured this on 2 Nov 2026 from its trust centre (Drata); it is a vendor statement, not an independent confirmation.
Evidence
Vendor-statedVendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured)
as of 2 Nov 2026 · confidence 70%| Source | Captured | Quote | Links |
|---|---|---|---|
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 1 Nov 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 31 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 29 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 27 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 25 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 23 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 21 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 19 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 17 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 15 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 13 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 11 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 9 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 7 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 5 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 3 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 1 Oct 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 29 Sep 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 27 Sep 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 25 Sep 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 21 Sep 2026 | HIPAA | |
Five9 trust centre (Drata) Vendor trust centre · HTTP 200 | 18 Sep 2026 | HIPAA |
What is not public
- Whether a BAA has been signed with any particular customer is never public; CertReports records only whether the vendor offers one.
What HIPAA means, and what it does not
No HIPAA certification exists. HHS declined to create certification criteria in the Security Rule preamble (68 FR 8334, 20 February 2003). The artefact that matters is a signed business associate agreement (BAA); "HIPAA compliant" on a marketing page is a claim.
Read the HIPAA guide and browse all vendors with evidenceQuestions buyers ask
Is Five9 HIPAA compliant?
There is no HIPAA certification, so no vendor can be "HIPAA certified". The artefact that matters is a business associate agreement (BAA). Five9 states it will sign a BAA as of 2 Nov 2026.
Will Five9 sign a BAA?
Yes, according to Five9's own published terms as of 2 Nov 2026. Confirm the covered products with the vendor before sending protected health information.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Change history
- 18 Sep 2026HIPAA evidence addedA HIPAA row entered the index with state Vendor-stated.
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Understand HIPAA evidence
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