Explainers
What Is Third-Party Risk Management (TPRM)? A Practical Guide
Solomon Amos · 2 Nov 2026 · 10 min read
Five9
Regulatory evidence
Five9 delivers reliable cloud contact centre and AI services that empower organisations to deliver extraordinary customer
Five9 against third-party requirements
For each regulation, how many of the requirements it places on your vendors Five9’s public evidence reaches. Open one for every item with its date and source.
- GDPR35%1 evidence found1 available on request3 no public evidence
- UK GDPR25%1 evidence found3 no public evidence
- DORA67%2 evidence found2 available on request1 partial evidence1 no public evidence
- NIS292%2 evidence found1 available on request
- HIPAA92%2 evidence found1 available on request
- PCI DSS100%2 evidence found
- EU AI Act0%3 no public evidence
- ISO 27001 Annex A50%2 evidence found2 no public evidence
- SOC 2 CC9.250%1 evidence found1 no public evidence
Documents on the trust centre
What the vendor lists, typed; public items can be read now, the rest are available on request.
22 documents listed on Five9’s trust centre
trustcenter.five9.com- Business continuity and disaster recovery plan
- BC/DRon request · seen 6 Nov 2026
- Business Continuity Plan (BCP)on request · seen 6 Nov 2026
- HIPAA assessment report
- Five9 2025 HIPAA Type 1 Attestationon request · seen 6 Nov 2026
- HIPAA Reporton request · seen 6 Nov 2026
- Incident response plan
- Incident Responseon request · seen 6 Nov 2026
- ISO certificate
- ISO 27001on request · seen 6 Nov 2026
- ISO 27017on request · seen 6 Nov 2026
- ISO/IEC 27001:2022on request · seen 6 Nov 2026
- ISO/IEC 27017:2015on request · seen 6 Nov 2026
- PCI DSS attestation of compliance
- PCI DSSon request · seen 6 Nov 2026
- PCI DSS v4.0.1on request · seen 6 Nov 2026
- Penetration test report
- Penetration Testingon request · seen 6 Nov 2026
- Privacy policy
- Privacy Policyon request · seen 6 Nov 2026
- Security questionnaire (SIG, CAIQ, HECVAT)
- CAIQon request · seen 6 Nov 2026
- HECVAT Fullon request · seen 6 Nov 2026
- SIGon request · seen 6 Nov 2026
- Security policy or overview
- Encryption-at-reston request · seen 6 Nov 2026
- Information Security Policyon request · seen 6 Nov 2026
- Secure Development Trainingon request · seen 6 Nov 2026
- SOC 2 report
- Five9 SOC 2 Type 2 Reporton request · seen 6 Nov 2026
- SOC 2 Reporton request · seen 6 Nov 2026
- SOC 2 Type 2on request · seen 6 Nov 2026
Reviewing a vendor against regulations
All articlesHow-to
Vendor Security Questionnaire Questions Answered by Public Evidence
Solomon Amos · 26 Sep 2026 · 8 min read
This maps third-party obligations to the vendor evidence that may support them. It is not legal advice and never a statement that a vendor or its customers comply; confirm scope and sufficiency with your counsel or auditor. “No public evidence” means nothing public was found at the last check. Citations link to the official text.