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SOC 2 CC9.2 evidence

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intercom.comCustomer supportLast verified 21 Sep 2026
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AICPA Trust Services Criteria (2017, revised points of focus 2022), CC9.2

Intercom against SOC 2 CC9.2’s vendor requirements

2 provisions of SOC 2 CC9.2 reach the vendors you rely on. For each, the public evidence from Intercom that may support it, with its date and source.

1 evidence found1 partial evidence
CC9.2

Assess and manage vendor risk

"The entity assesses and manages risks associated with vendors and business partners."

Evidence found

  • Independent security assurance

    Evidence found

    A current SOC 2 report or ISO/IEC 27001 certificate is the usual evidence that a supplier operates appropriate security measures.

    • SOC 2Vendor states SOC 2 on its trust centreas of 21 Sep 2026
    • ISO/IEC 27001Vendor states ISO 27001:2022 on its trust centreas of 21 Sep 2026
    • CSA STARVendor states CSA Star for AI on its trust centreas of 21 Sep 2026
    • ISO certificate"Intercom ISO 42001 Certificate" on the trust centreas of 21 Sep 2026
    • and 2 more

  • Security testing and documentation

    Evidence found

    A penetration test report, a completed standard questionnaire (SIG, CAIQ, HECVAT) or security documentation shows how the supplier tests and runs its controls.

CC9.2, points of focus

Vendor commitments and their monitoring

Points of focus include establishing requirements and commitments for vendors, assessing their performance periodically, and obtaining confidentiality commitments.

Partial evidence

  • Data processing agreement

    No public evidence

    The DPA is where processing instructions, confidentiality, security, sub-processing and audit rights are written down.

  • Published subprocessor list

    Evidence found

    A current list of subprocessors, with purpose and location, is how a customer knows who else touches its data.

    • Subprocessor list14 subprocessors listed on the trust centreas of 21 Sep 2026
    • Subprocessor list"Intercom Subprocessor Information - Hébergeur de Données de Santé (HDS)" on the trust centreas of 21 Sep 2026
    • Subprocessor list14 subprocessors listedas of 21 Sep 2026

Questions buyers ask

Is Intercom SOC 2 CC9.2 compliant?

CertReports does not decide that. It shows the public evidence that may support each SOC 2 CC9.2 requirement that reaches vendors: evidence was found or is available on request for assess and manage vendor risk (CC9.2).

What should I ask Intercom for?

Confirm the evidence below is current for the services you use, and read the contract terms each SOC 2 CC9.2 provision requires.

Reading for SOC 2 CC9.2 reviews

All articles

This maps third-party obligations to the vendor evidence that may support them. It is not legal advice and never a statement that a vendor or its customers comply; confirm scope and sufficiency with your counsel or auditor. “No public evidence” means nothing public was found at the last check. Citations link to the official text.

Requirements reviewed 21 Sep 2026. The vendor lists the evidence on its trust centre behind a request or NDA; ask for it.