How-to
Vendor Security Questionnaire Questions Answered by Public Evidence
Solomon Amos · 26 Sep 2026 · 8 min read
Intercom
CSA STAR evidence
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling
Vendor-statedIntercom and CSA STAR
Intercom states it holds a CSA STAR Level 1 self-assessment. CertReports captured this on 30 Sep 2026 from its trust centre (Vanta); it is a vendor statement, not an independent confirmation.
Evidence
Vendor-statedVendor states CSA Star for AI on its trust centre
as of 30 Sep 2026 · confidence 90%What CSA STAR means, and what it does not
Level 1 is a self-assessment (CAIQ). Level 2 is a third-party certification or attestation built on ISO 27001 or a SOC 2 examination plus the Cloud Controls Matrix.
Read the CSA STAR guide and browse all vendors with evidenceQuestions buyers ask
Does Intercom have CSA STAR?
Intercom states it holds a CSA STAR Level 1 self-assessment. CertReports captured this on 30 Sep 2026 from its trust centre (Vanta); it is a vendor statement, not an independent confirmation.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Change history
- 17 Sep 2026CSA STAR evidence addedA CSA STAR row entered the index with state Vendor-stated.
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