Explainers
The EU-US Data Privacy Framework, explained for vendor reviews
Solomon Amos · 7 Sep 2026 · 10 min read
Intercom
Regulatory evidence
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling
Intercom against third-party requirements
For each regulation, how many of the requirements it places on your vendors Intercom’s public evidence reaches. Open one for every item with its date and source.
- GDPR60%3 evidence found2 no public evidence
- UK GDPR75%3 evidence found1 no public evidence
- DORA58%3 evidence found1 partial evidence2 no public evidence
- NIS267%2 evidence found1 no public evidence
- HIPAA67%2 evidence found1 no public evidence
- PCI DSS25%1 partial evidence1 no public evidence
- EU AI Act33%2 partial evidence1 no public evidence
- ISO 27001 Annex A75%3 evidence found1 no public evidence
- SOC 2 CC9.275%1 evidence found1 partial evidence
Documents on the trust centre
What the vendor lists, typed; public items can be read now, the rest are available on request.
11 documents listed on Intercom’s trust centre
trust.intercom.com- SOC 2 bridge letter
- Intercom SOC2 Bridge Letter for 2026 Reporton request · seen 21 Sep 2026
- HIPAA assessment report
- HIPAA Reporton request · seen 21 Sep 2026
- Cyber insurance certificate
- Certificate of cyber insuranceon request · seen 21 Sep 2026
- ISO certificate
- Intercom ISO 42001 Certificateon request · seen 21 Sep 2026
- ISO 27001, 27018, 27701 Certificateson request · seen 21 Sep 2026
- ISO 27001 statement of applicability
- Statement of Applicabilityon request · seen 21 Sep 2026
- Penetration test report
- Penetration Test (2024)on request · seen 21 Sep 2026
- Penetration Test (2025)on request · seen 21 Sep 2026
- Security questionnaire (SIG, CAIQ, HECVAT)
- CSA CAIQ Self-Assessmenton request · seen 21 Sep 2026
- SOC 2 report
- SOC 2 Type 2 Reporton request · seen 21 Sep 2026
- Subprocessor list
- Intercom Subprocessor Information - Hébergeur de Données de Santé (HDS)public · seen 21 Sep 2026
Reviewing a vendor against regulations
All articlesAnalysis
The state of public compliance evidence in 2026: what 3,000 vendors actually publish
CertReports Research · 18 Sep 2026 · 12 min read
This maps third-party obligations to the vendor evidence that may support them. It is not legal advice and never a statement that a vendor or its customers comply; confirm scope and sufficiency with your counsel or auditor. “No public evidence” means nothing public was found at the last check. Citations link to the official text.