Intercom
SOC 2 evidence
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling
Vendor-statedIntercom and SOC 2
Intercom states it holds a SOC 2 Type II report. CertReports captured this on 30 Sep 2026 from its trust centre (Vanta); it is a vendor statement, not an independent confirmation.
Evidence
What is not public
- The report period is not public, so CertReports cannot say whether the Intercom SOC 2 report covers the last 12 months.
- The audit firm is not stated in any public source CertReports has captured.
- Trust services criteria in scope, carve-outs and bridge-letter status are only in the restricted-use report, which CertReports never hosts.
What SOC 2 means, and what it does not
SOC 2 reports are restricted-use and are never "certifications". A Type II report covers a period; freshness is the period end plus a bridge letter of at most three months. "SOC 2 ready" and "in progress" are not reports. No public SOC 2 registry exists; the strongest registry-grade signal is a CSA STAR Level 2 attestation, then a public SOC 3.
Read the SOC 2 guide and browse all vendors with evidenceQuestions buyers ask
Is Intercom SOC 2 certified?
No organisation is "SOC 2 certified": SOC 2 is an attestation report issued by a CPA firm, not a certification. Intercom states it holds a SOC 2 Type II report as of 30 Sep 2026.
How do I get the Intercom SOC 2 report?
SOC 2 reports are restricted-use documents shared under NDA. Request it through the Intercom trust centre or security page; CertReports links to it and never hosts the report.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Change history
- 17 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.
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