No public evidenceSprinklr and GDPR
CertReports found no public GDPR evidence for Sprinklr as of unknown date. This does not mean the vendor is non-compliant. It means CertReports found no public evidence at the last check.
Evidence
- Kind
- listing
- Issued or listed
- 5 Oct 2016
- Expires or valid through
- 28 May 2027
- Scope
- Sprinklr functions as a data processor on behalf of its customers by providing its customers with a social media management and customer experience software platform. The types of personal information that may Sprinklr collect in order to provide services to customers include, but are not limited to: 1. Account Information, which includes Personal Data such as identification data (name, login), contact information (business email address), work related information (job title or role, social information (social contact handling data), and usage information (performance data, device data, and location data). 2. Inbound Content, which includes any Personal Data published or sent by third parties, (e.g., social media users) via the Connected Services, including Customer’s social media profiles which are integrated into the Sprinklr Platform, as well as publicly accessible data from the social media networks or other websites used for social and content management and research capabilities. Inbound Content may include user IDs, social network profile names and information, social network communications (both public and private messages to Customer), information shared across social media networks and other websites, such as comments, reviews, reactions, and engagement. 3. Customer Care Data, which includes any Personal Data submitted by Customer’s customers, followers, fans, and other individuals to Customer for purposes of customer care and support (including, where applicable under the relevant Order Form, voice data). 4. Customer Content, which includes any other category of Personal Data Customer provides as part of the Customer Content. Sprinklr collects personal information from customers for various purposes, which include, but are not limited to: (1) providing our customers with our social media management services; (2) marketing our products and services to prospective customers; and (3) marketing new products and services to our existing customers. In addition, Account Information is processed to operate the Sprinklr Platform and provide the Sprinklr Services (authentication, login, and audit trail), whereas Inbound Content, Customer Care Data, and Customer Content is processed for purposes of providing the Sprinklr Services, including social media management, social media listening and analytics, customer care and support, marketing analytics, and marketing management. . Sprinklr may transfer personal information collected from customers to third-party agents, or service providers, who perform functions on our behalf, such as cloud-based services and customer relationship management providers, that we use to provide customers with social media management services and market our products and services. Sprinklr also collects personal information from its employees, which include, but are not limited to: (1) demographic information; (2) financial information; (3) benefits information; (4) national identifiers; (5) work performance information; and (6) beneficiary information, where relevant. Sprinklr collects personal information from its employees in order to perform human resources functions such as compensation, insurance and other benefits provision, and employee management-related services. Sprinklr may transfer employee personal information to third-party agents and service providers who perform human resources functions on its behalf, such as third parties processors who facilitate payroll information and benefits information, outside consultants, and recruiting firms.
| Source | Captured | Quote | Links |
|---|---|---|---|
Data Privacy Framework list Official registry · HTTP 200 | 17 Sep 2026 | Sprinklr Inc: Active: UK Extension Certification, EU-US Certification, SW-US Certification | Live pagesha256 6a0b86e73c |
What GDPR means, and what it does not
"GDPR compliant" is a claim, not a certification. The verifiable facts are a public DPA, SCC usage, an EU representative, data residency options and a Data Privacy Framework listing.
Read the GDPR guide and browse all vendors with evidenceQuestions buyers ask
Is Sprinklr GDPR compliant?
There is no GDPR certification in general use. The verifiable facts are a public data processing agreement, standard contractual clauses, an EU representative and a Data Privacy Framework listing. See the legal artefacts and the DPF row on this page, each with its capture date.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
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