Kustomer

Security and trust center evidence

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kustomer.com Customer supportLast verified 2 Nov 2026

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HIPAAVendor-stated

SOC 2Vendor-stated

GDPRVendor-stated

ISO 27001Vendor-stated

ISO 27701Vendor-stated

ISO 42001Vendor-stated

DPFVerified

CCPAVendor-stated

Kustomer has 1 registry-verified row and 7 vendor-stated rows in the CertReports index, last verified 2 Nov 2026. The strongest row is HIPAA: Vendor displays a HIPAA badge on its trust centre (claim; BAA availability not yet captured). This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 26 Sep 2026, Kustomer states on its trust centre that it holds SOC 2 Type II, ISO/IEC 27001:2022, ISO/IEC 27701, and ISO/IEC 42001:2023, alongside GDPR and CCPA statements. As of 26 Sep 2026, Kustomer states on its trust centre that it displays a HIPAA badge, though BAA availability is not yet confirmed. As of 17 Sep 2026, Kustomer is listed in the EU-US Data Privacy Framework registry as active, covering EU-US, SW-US, and UK Extension Certifications, issued 31 Jan 2023 and expiring 8 Apr 2027. No public evidence of PCI DSS validation was found for Kustomer as of 17 Sep 2026. No public evidence of FedRAMP authorization was found for Kustomer as of 26 Sep 2026.

SOC 2, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001, GDPR, CCPA: vendor states on its trust centre (as of 26 Sep 2026)
HIPAA: vendor states on its trust centre that it displays a HIPAA badge; BAA availability not confirmed (as of 26 Sep 2026)
EU-US Data Privacy Framework: listed in registry as active through 8 Apr 2027 (as of 17 Sep 2026)

Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 26 Sep 2026; it is regenerated whenever a row changes.

Among customer support vendors

1verified rows

Category median 1, across 110 indexed customer support vendors. Kustomer has more verified rows than 36 percent of them.

contact centercustomer experiencecustomer service crmhelpdeskomnichannel support

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Compliance grid

No public evidence yet for FedRAMP, PCI DSS, CSA STAR, Cyber Essentials. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Subprocessor list

Public · 15 subprocessors listed on the trust centre · as of 30 Sep 2026

Open

Public · as of 30 Sep 2026

Open

Subprocessors (15)

AW
Amazon Web ServicesCloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features · United States, Ireland, India
AnthropicEngineering · United States
CI
ClickHouse, Inc.Reporting and Analytics · United States
CoralogixCloud monitoring · United States, Ireland, India
DE
DeepgramVoice Transcription · United States
EC
Elastic CloudSearch Functionality · United States or Ireland
GoogleEMail API · United States
MongoDB AtlasDatabase · United States, Ireland, India
OpenAIAI Features · United States
PE
PendoData analytics · United States
PostmarkEmail Channel · United States
PubnubSupports Chat Functionality · United States
SE
SentryCloud monitoring · United States
SnowflakeData storage and processing · United States, Ireland
TwilioNative Voice + SMS Channel · United States

Security profile

Displayed as a security profile from public statements, not as attestations, as of 30 Sep 2026.

Change history

18 Sep 2026CCPA / CPRA evidence addedA CCPA / CPRA row entered the index with state Vendor-stated.
18 Sep 2026GDPR evidence addedA GDPR row entered the index with state Vendor-stated.
18 Sep 2026HIPAA evidence addedA HIPAA row entered the index with state Vendor-stated.
18 Sep 2026ISO/IEC 27001 evidence addedA ISO/IEC 27001 row entered the index with state Vendor-stated.
18 Sep 2026ISO/IEC 27701 evidence addedA ISO/IEC 27701 row entered the index with state Vendor-stated.
18 Sep 2026ISO/IEC 42001 evidence addedA ISO/IEC 42001 row entered the index with state Vendor-stated.
18 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.
18 Sep 2026Subprocessor added: Amazon Web ServicesAmazon Web Services appeared on the subprocessor list.
18 Sep 2026Subprocessor added: AnthropicAnthropic appeared on the subprocessor list.
18 Sep 2026Subprocessor added: ClickHouse, Inc.ClickHouse, Inc. appeared on the subprocessor list.

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