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EU AI Act evidence

Pendo feeds product context to the apps and AI agents you build or buy, so you can understand your users, act where it counts, and drive

pendo.ioAnalyticsLast verified 21 Sep 2026
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Regulation (EU) 2024/1689

Pendo against EU AI Act’s vendor requirements

3 provisions of EU AI Act reach the vendors you rely on. For each, the public evidence from Pendo that may support it, with its date and source.

1 available on request1 partial evidence1 no public evidence
Article 26(1) and Article 13

Use high-risk systems as the provider instructs

Deployers of high-risk AI systems must use them in accordance with the instructions for use, which Article 13 requires providers to supply with the system.

Partial evidence

  • AI model and system documentation

    Available on request

    Model documentation, system cards and training data summaries are what a deployer or integrator reads to use an AI system as intended.

  • AI governance

    No public evidence

    An AI policy, a governance framework or an ISO/IEC 42001 certificate shows the supplier manages AI risk as a system.

Article 53(1)(b)

Documentation from general-purpose model providers

Providers of general-purpose AI models must draw up, keep up to date and make available information and documentation to providers of AI systems who intend to integrate the model.

Available on request

  • AI model and system documentation

    Available on request

    Model documentation, system cards and training data summaries are what a deployer or integrator reads to use an AI system as intended.

Article 25(4)

Written terms with suppliers in the AI value chain

The provider of a high-risk AI system and a third party supplying AI systems, tools, services or components used in it must specify by written agreement the information, capabilities, technical access and assistance needed to meet the Regulation.

No public evidence

  • AI governance

    No public evidence

    An AI policy, a governance framework or an ISO/IEC 42001 certificate shows the supplier manages AI risk as a system.

  • Use of customer data for training

    No public evidence

    A published answer on whether customer data trains the supplier’s models.

Questions buyers ask

Is Pendo EU AI Act compliant?

CertReports does not decide that. It shows the public evidence that may support each EU AI Act requirement that reaches vendors: evidence was found or is available on request for documentation from general-purpose model providers (Article 53(1)(b)), and nothing public was found for written terms with suppliers in the ai value chain.

What should I ask Pendo for?

Request ai model and system documentation, ai governance, use of customer data for training, and confirm each is current.

Reading for EU AI Act reviews

All articles

This maps third-party obligations to the vendor evidence that may support them. It is not legal advice and never a statement that a vendor or its customers comply; confirm scope and sufficiency with your counsel or auditor. “No public evidence” means nothing public was found at the last check. Citations link to the official text.

Requirements reviewed 21 Sep 2026. The vendor lists the evidence on its trust centre behind a request or NDA; ask for it.