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GDPR evidence

Pendo feeds product context to the apps and AI agents you build or buy, so you can understand your users, act where it counts, and drive

pendo.ioAnalyticsLast verified 21 Sep 2026
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Regulation (EU) 2016/679

Pendo against GDPR’s vendor requirements

5 provisions of GDPR reach the vendors you rely on. For each, the public evidence from Pendo that may support it, with its date and source.

2 evidence found1 partial evidence2 no public evidence
Article 28(1)

Use processors that provide sufficient guarantees

A controller shall use only processors "providing sufficient guarantees to implement appropriate technical and organisational measures" so that processing meets the Regulation and protects data subjects’ rights.

Evidence found

  • Independent security assurance

    Evidence found

    A current SOC 2 report or ISO/IEC 27001 certificate is the usual evidence that a supplier operates appropriate security measures.

    • SOC 2Vendor states SOC 2 - Type 2 on its trust centreas of 21 Sep 2026
    • SOC 3 report"SOC 3 Report for 2026 (Audit Period 1 Jan 2025 to 31 Dec 2025)" on the trust centreas of 21 Sep 2026
    • SOC 2 report"SOC 2 + HIPAA Type II Report for 2026 (Audit Period 1 Jan 2025 to 31 Dec 2025)" on the trust centreas of 21 Sep 2026
    • SOC 2 report"SOC 2 + HIPAA Type II Report for 2026 (Audit Period 1 Jan 2025 to 31 Dec 2025) - Japanese" on the trust centreas of 21 Sep 2026

  • Security testing and documentation

    Evidence found

    A penetration test report, a completed standard questionnaire (SIG, CAIQ, HECVAT) or security documentation shows how the supplier tests and runs its controls.

Article 28(3)

Put processing under a written contract

Processing by a processor must be governed by a contract that sets out the subject matter, duration, nature and purpose of processing, and binds the processor to act on documented instructions, keep data confidential, secure it, assist the controller and make available the information needed to demonstrate compliance.

No public evidence

  • Data processing agreement

    No public evidence

    The DPA is where processing instructions, confidentiality, security, sub-processing and audit rights are written down.

Article 28(2) and (4)

Know and control sub-processors

A processor may engage another processor only with the controller’s prior authorisation, must inform the controller of intended changes so it can object, and must flow the same data protection obligations down by contract.

Evidence found

  • Published subprocessor list

    Evidence found

    A current list of subprocessors, with purpose and location, is how a customer knows who else touches its data.

Article 33(2)

Be told of breaches without undue delay

The processor shall notify the controller "without undue delay after becoming aware of a personal data breach".

No public evidence

  • Incident response and notification

    No public evidence

    An incident response plan or a published notification commitment shows how and when the supplier tells customers about incidents.

Articles 44 to 46

Transfer data outside the EU lawfully

Transfers of personal data to a third country need an adequacy decision or appropriate safeguards such as standard contractual clauses, and the controller needs to know where the data goes.

Partial evidence

  • Transfer mechanism

    Evidence found

    Transfers outside the EU or UK need a basis such as an adequacy decision (including the EU-US Data Privacy Framework) or standard contractual clauses.

  • Where data is hosted and processed

    No public evidence

    The regions or countries where the service runs and data is stored, from the vendor or its subprocessor list.

Questions buyers ask

Is Pendo GDPR compliant?

CertReports does not decide that. It shows the public evidence that may support each GDPR requirement that reaches vendors: evidence was found or is available on request for use processors that provide sufficient guarantees (Article 28(1)), know and control sub-processors (Article 28(2) and (4)), and nothing public was found for put processing under a written contract, be told of breaches without undue delay.

What should I ask Pendo for?

Request data processing agreement, incident response and notification, and confirm each is current.

Reading for GDPR reviews

All articles

This maps third-party obligations to the vendor evidence that may support them. It is not legal advice and never a statement that a vendor or its customers comply; confirm scope and sufficiency with your counsel or auditor. “No public evidence” means nothing public was found at the last check. Citations link to the official text.

Requirements reviewed 21 Sep 2026. The vendor lists the evidence on its trust centre behind a request or NDA; ask for it.