Text

Security and trust center evidence

Your support team talks to more customers than anyone in your

text.com Customer supportLast verified 2 Nov 2026

Request the report Are you Text?

Text has 1 registry-verified row and 4 vendor-stated rows in the CertReports index, last verified 2 Nov 2026. The strongest row is SOC 2: Vendor states SOC 2 Type 2 on its trust centre. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

Text states on its trust centre that it holds a SOC 2 Type II report, as of 18 Sep 2026. Text is listed in the EU-US Data Privacy Framework registry as active (EU-US Certification, Swiss-US Certification, UK Extension), issued 8 Aug 2017 and expiring 24 Apr 2027, as of 17 Sep 2026. Text states PCI DSS - SAQ A on its trust centre, as of 18 Sep 2026. Text also states GDPR and CCPA on its trust centre, as of 18 Sep 2026. No public evidence found for ISO/IEC 27001, HIPAA, or FedRAMP as of 19 Sep 2026.

States a SOC 2 Type II report on its trust centre (as of 18 Sep 2026); states PCI DSS - SAQ A on its trust centre (as of 18 Sep 2026).
Listed in EU-US Data Privacy Framework registry as active, issued 8 Aug 2017, expires 24 Apr 2027 (as of 17 Sep 2026).
No public evidence found for ISO/IEC 27001, HIPAA, or FedRAMP.

Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 19 Sep 2026; it is regenerated whenever a row changes.

Among customer support vendors

1verified rows

Category median 1, across 110 indexed customer support vendors. Text has more verified rows than 36 percent of them.

conversational commercecustomer servicesupport chat

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Compliance grid

No public evidence yet for HIPAA, FedRAMP, ISO 27001, CSA STAR, Cyber Essentials, ISO 27701, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Subprocessor list

Public · 7 subprocessors listed on the trust centre · as of 30 Sep 2026

Open

Public · as of 30 Sep 2026

Open

Subprocessors (7)

ActiveCampaign, LLC (Postmark)Marketing · USA
Akamai Technologies, Inc.Network and Security Services · Global – Services delivered remotely
Amazon Web Services LLC (AWS)Cloud Service Provider · USA, EU
Cloudflare, Inc.Network and Security Services · USA, EU
Functional Software, Inc. (Sentry)Engineering · USA
Google Cloud PlatformCloud Service Provider · US (Dallas, Iowa) EU (Frankfurt)
OpenAI OpCo, LLCEngineering · US and various locations worldwide

Security profile

Pen test cadence: report available

Displayed as a security profile from public statements, not as attestations, as of 30 Sep 2026.

Change history

29 Sep 2026Subprocessor removed: Google WorkspaceGoogle Workspace left the subprocessor list.
29 Sep 2026Subprocessor removed: Sprig Technologies Inc.Sprig Technologies Inc. left the subprocessor list.
18 Sep 2026PCI DSS evidence addedA PCI DSS row entered the index with state Vendor-stated.
18 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.
18 Sep 2026Subprocessor added: ActiveCampaign, LLC (Postmark)ActiveCampaign, LLC (Postmark) appeared on the subprocessor list.
18 Sep 2026Subprocessor added: Akamai Technologies, Inc.Akamai Technologies, Inc. appeared on the subprocessor list.
18 Sep 2026Subprocessor added: Amazon Web Services LLC (AWS)Amazon Web Services LLC (AWS) appeared on the subprocessor list.
18 Sep 2026CCPA / CPRA evidence addedA CCPA / CPRA row entered the index with state Vendor-stated.
18 Sep 2026Subprocessor added: Functional Software, Inc. (Sentry)Functional Software, Inc. (Sentry) appeared on the subprocessor list.
18 Sep 2026Subprocessor added: Google Cloud PlatformGoogle Cloud Platform appeared on the subprocessor list.

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