Explainers
What Is Third-Party Risk Management (TPRM)? A Practical Guide
Solomon Amos · 2 Nov 2026 · 10 min read
Text
GDPR evidence
Your support team talks to more customers than anyone in your
Vendor-statedText and GDPR
Text states it holds a data processing agreement. CertReports captured this on 30 Sep 2026 from its trust centre (Vanta); it is a vendor statement, not an independent confirmation.
Evidence
Vendor-statedVendor states GDPR on its trust centre
as of 30 Sep 2026 · confidence 90%| Source | Captured | Quote | Links |
|---|---|---|---|
Text trust centre (Vanta) Vendor trust centre · HTTP 200 | 29 Sep 2026 | GDPR | |
Text trust centre (Vanta) Vendor trust centre · HTTP 200 | 27 Sep 2026 | GDPR | |
Text trust centre (Vanta) Vendor trust centre · HTTP 200 | 18 Sep 2026 | GDPR |
VerifiedActive: EU-US Certification, SW-US Certification, UK Extension Certification
as of 2 Nov 2026 · confidence 100%- Kind
- Listing
- Issued or listed
- 8 Aug 2017
- Expires or valid through
- 24 Apr 2027
- Scope
- Text, Inc.’s main purpose of gathering personal data and user’s other information is to maintain service, ensure safe and guaranteed service performance for its users, upgrade and improve the functionality of its services and products. Personal data and other users’ information collected by Text, Inc. is used in order to complete user registration and at the same time to ensure his access to Text, Inc.’s services and products. While registering on our website www.text.com or www.livechat.com or www.chatbot.com, www.helpdesk.com, www.knowledgebase.ai and www.openwidget.com we request that you provide us with such information as: name, surname, company business name, address, website address, e-mail address, and credit/payment card information in the event when a user continues to use our services after free of charge trial period. Unless a user decides to use our services after free of charge trial period, credit/payment card information is not required. We also collect personal data provided by users while using our services and products. Some of the provided user’s information such as: your IP address, domain, browser type, operating system type etc. may be automatically acquired when a user visits our websites. When contacting Text, Inc. the user may be requested to render accessible analogical data to those provided while registering on our website. Personal data provided in connection with the correspondence between the user and Text, Inc. shall be used strictly to reply to inquiries made by the user or to transfer information. We use the information you provide us in order to provide you with customer service, allow you to view your reports, chats, chat logs, view the chat operators (persons you employ while using our software) and visitors to your Text, Inc. service. When using the support section of our site we may collect your e-mail address, name or openID account for the purpose of allowing contact with our support team. When using our software we may collect device information such as device type, operating system type, and application version. We use this information in order to provide an optimized version of our application for your device type. Please be aware we also collect and process data related to the use of our software and services by our users and their customers. We use such data for statistics purposes. We may use it also to improve our software or create and improve new services. We collect and process such data collectively and anonymously.
| Source | Captured | Quote | Links |
|---|---|---|---|
Data Privacy Framework list Official registry · HTTP 200 | 2 Nov 2026 | Text, Inc.: Active: EU-US Certification, SW-US Certification, UK Extension Certification | Live pagesha256 46ab431326 |
What GDPR means, and what it does not
"GDPR compliant" is a claim, not a certification. The verifiable facts are a public DPA, SCC usage, an EU representative, data residency options and a Data Privacy Framework listing.
Read the GDPR guide and browse all vendors with evidenceQuestions buyers ask
Is Text GDPR compliant?
There is no GDPR certification in general use. The verifiable facts are a public data processing agreement, standard contractual clauses, an EU representative and a Data Privacy Framework listing. See the legal artefacts and the DPF row on this page, each with its capture date.
How does CertReports verify this?
Every state carries a capture date, a source and a snapshot link. Registry rows come from the official registry data; vendor statements come from the vendor’s own page or trust centre; nothing is inferred. Vendors can dispute any row and corrections ship within two business days.
Change history
- 29 Sep 2026Subprocessor removed: Google WorkspaceGoogle Workspace left the subprocessor list.
- 29 Sep 2026Subprocessor removed: Sprig Technologies Inc.Sprig Technologies Inc. left the subprocessor list.
- 18 Sep 2026Subprocessor added: ActiveCampaign, LLC (Postmark)ActiveCampaign, LLC (Postmark) appeared on the subprocessor list.
- 18 Sep 2026Subprocessor added: Akamai Technologies, Inc.Akamai Technologies, Inc. appeared on the subprocessor list.
- 18 Sep 2026Subprocessor added: Amazon Web Services LLC (AWS)Amazon Web Services LLC (AWS) appeared on the subprocessor list.
- 18 Sep 2026Subprocessor added: Functional Software, Inc. (Sentry)Functional Software, Inc. (Sentry) appeared on the subprocessor list.
- 18 Sep 2026Subprocessor added: Google Cloud PlatformGoogle Cloud Platform appeared on the subprocessor list.
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Vendor Security Questionnaire Questions Answered by Public Evidence
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