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Zendesk

Security and trust center evidence

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zendesk.comCustomer supportLast verified 1 Nov 2026

Summary

Zendesk has 3 registry-verified rows in the CertReports index, last verified 1 Nov 2026. The strongest row is FedRAMP: FedRAMP Authorized. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 12 Oct 2026, Zendesk is listed in the FedRAMP registry as FedRAMP Authorized, originally issued 14 May 2020 and audited by Schellman Compliance, LLC. As of 12 Oct 2026, Zendesk is listed in the CSA STAR registry with a STAR Level 1 self-assessment (CAIQ) as a Trusted Cloud Provider, issued 25 Mar 2014. As of 12 Oct 2026, Zendesk is listed as active under the EU-US Data Privacy Framework with EU-US, Swiss-US, and UK Extension Certifications, issued 9 Oct 2026 and expiring 9 Oct 2027. No public evidence found for SOC 2 for Zendesk as of 12 Oct 2026. No public evidence found for ISO/IEC 27001 for Zendesk as of 12 Oct 2026.

  • FedRAMP Authorized, audited by Schellman Compliance, LLC, issued 14 May 2020 (as of 12 Oct 2026)
  • CSA STAR Level 1 self-assessment, Trusted Cloud Provider, issued 25 Mar 2014 (as of 12 Oct 2026)
  • EU-US Data Privacy Framework - active, expires 9 Oct 2027 (as of 12 Oct 2026)

Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 13 Oct 2026; it is regenerated whenever a row changes.

Among customer support vendors

3verified rows

Category median 1, across 109 indexed customer support vendors. Zendesk has more verified rows than 98 percent of them.

customer servicehelp deskomnichannel supportticketing

Compliance grid

Subprocessors

No subprocessor list captured yet.

Change history

  1. 12 Oct 2026EU-US Data Privacy Framework renewedExpiry moved from 2026-12-23 to 2027-10-09.
  2. 5 Oct 2026EU-US Data Privacy Framework renewedExpiry moved from 2026-12-11 to 2026-12-23.
  3. 19 Sep 2026Trust centre movedTrust centre URL is now https://www.zendesk.com/trust-center/.

Similar vendors with evidence

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Evidence against regulations

All regulations for Zendesk

How much of each regulation’s vendor requirements Zendesk’s public evidence reaches.

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