Freshworks

Security and trust center evidence

Freshworks is a cloud-based CEM software suite that streamlines customer conversations across multiple channels including email &

freshworks.com Customer supportLast verified 3 Nov 2026

Request the report Are you Freshworks?

SOC 2Vendor-stated

FedRAMPVendor-stated

ISO 27001Vendor-stated

CSA STARVerified

Cyber EssentialsVendor-stated

ISO 27701Vendor-stated

Freshworks has 2 registry-verified rows and 10 vendor-stated rows in the CertReports index, last verified 3 Nov 2026. The strongest row is SOC 2: Vendor states SOC 2 Type 2 on its trust centre. This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.

Reviewer brief

As of 18 Sep 2026, Freshworks states on its trust centre that it holds a SOC 2 Type II report, a SOC 1 report and a SOC 3 report. As of 18 Sep 2026, Freshworks also states on its trust centre that it holds FedRAMP, ISO/IEC 27001:2022 and ISO/IEC 27701:2019. As of 18 Sep 2026, Freshworks states on its trust centre that it holds Cyber Essentials, Cyber Essentials Plus, CCPA/CPRA and TX-RAMP. As of 17 Sep 2026, Freshworks is listed in the CSA STAR registry with a Level 1 self-assessment (CAIQ) issued 11 Feb 2019. As of 17 Sep 2026, Freshworks is listed in the EU-US Data Privacy Framework registry as active, covering the EU-US Certification, the SW-US Certification and the UK Extension Certification, issued 28 Feb 2017 and expiring 12 Nov 2026.

SOC 2, SOC 1, SOC 3, FedRAMP, ISO/IEC 27001:2022, ISO/IEC 27701:2019, Cyber Essentials, Cyber Essentials Plus, CCPA/CPRA and TX-RAMP: vendor states on its trust centre (as of 18 Sep 2026).
CSA STAR: listed in registry, Level 1 self-assessment (CAIQ), issued 11 Feb 2019 (as of 17 Sep 2026).
EU-US Data Privacy Framework: listed in registry, active (EU-US, SW-US, UK Extension Certifications), issued 28 Feb 2017, expires 12 Nov 2026 (as of 17 Sep 2026).

Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 19 Sep 2026; it is regenerated whenever a row changes.

Among customer support vendors

2verified rows

Category median 1, across 110 indexed customer support vendors. Freshworks has more verified rows than 92 percent of them.

customer engagementhelpdeskomnichannel supportticketing

Compare with similar vendors

Pick your own comparison

Compliance grid

No public evidence yet for HIPAA, GDPR, PCI DSS, ISO 42001. This does not mean the vendor lacks them; it means nothing public was found at the last check.

Legal artefacts

Data processing agreement

On request · Listed on the trust centre as "Data Processing Agreement" · as of 3 Nov 2026

Open

Subprocessor list

On request · Listed on the trust centre as "Subprocessors" · as of 3 Nov 2026

Open

Subprocessors

No subprocessor list captured yet.

Security profile

Pen test cadence: report available

Displayed as a security profile from public statements, not as attestations, as of 3 Nov 2026.

Change history

22 Sep 2026DPA changedThe data processing agreement URL changed.
18 Sep 2026Cyber Essentials evidence addedA Cyber Essentials row entered the index with state Vendor-stated.
18 Sep 2026Cyber Essentials Plus evidence addedA Cyber Essentials Plus row entered the index with state Vendor-stated.
18 Sep 2026FedRAMP evidence addedA FedRAMP row entered the index with state Vendor-stated.
18 Sep 2026ISO/IEC 27001 evidence addedA ISO/IEC 27001 row entered the index with state Vendor-stated.
18 Sep 2026CCPA / CPRA evidence addedA CCPA / CPRA row entered the index with state Vendor-stated.
18 Sep 2026SOC 1 evidence addedA SOC 1 row entered the index with state Vendor-stated.
18 Sep 2026SOC 2 evidence addedA SOC 2 row entered the index with state Vendor-stated.
18 Sep 2026SOC 3 evidence addedA SOC 3 row entered the index with state Vendor-stated.
18 Sep 2026TX-RAMP evidence addedA TX-RAMP row entered the index with state Vendor-stated.

Similar vendors with evidence

Related by product tags and the Customer support category, ranked by shared tags, description similarity and overlapping evidence. Never by popularity.