Summary
Freshworks has 2 registry-verified rows in the CertReports index, last verified 17 Sep 2026. The strongest row is CSA STAR: STAR Level 1 self-assessment (CAIQ). This page is independent of the vendor’s own trust centre: dates, sources and caveats come from CertReports captures.
Reviewer brief
As of 17 Sep 2026, Freshworks is listed in the CSA STAR registry with a STAR Level 1 self-assessment (CAIQ) originally issued 11 Feb 2019. As of 17 Sep 2026, Freshworks is listed in the EU-US Data Privacy Framework registry with active EU-US Certification, SW-US Certification, and UK Extension Certification, issued 28 Feb 2017 and set to expire 12 Nov 2026. As of 17 Sep 2026, no public evidence found for SOC 2 for Freshworks. As of 17 Sep 2026, no public evidence found for HIPAA for Freshworks. As of 17 Sep 2026, no subprocessor records were found in the evidence provided for Freshworks.
- CSA STAR: listed in registry, STAR Level 1 self-assessment (CAIQ), issued 11 Feb 2019 (as of 17 Sep 2026).
- EU-US Data Privacy Framework: listed in registry, active certifications (EU-US, SW-US, UK Extension), issued 28 Feb 2017, expires 12 Nov 2026 (as of 17 Sep 2026).
- SOC 2 and HIPAA: no public evidence found as of 17 Sep 2026.
Facts only, each dated; nothing here is inferred, scored or advised. Brief generated 17 Sep 2026; it is regenerated whenever a row changes.
Among crm vendors
2verified rows
Category median 0, across 34 indexed crm vendors. Freshworks has more verified rows than 100 percent of them.
customer engagementhelpdeskomnichannel supportticketing
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Legal artefacts
No DPA, BAA or subprocessor list has been captured from a public page yet. Registry rows above do not depend on this. Check the vendor trust centre.
Subprocessors
No subprocessor list captured yet.
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